<div class="content-intro"><h2><strong>About Flexport: </strong></h2> <p>At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. </p> <p>The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.</p></div><h2><strong>About Flexport: </strong></h2> <p>At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. </p> <p>The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.</p> <h1><strong>Staff Software Engineer: DevEx SRE</strong></h1> <p>Every engineer at Flexport ships code that moves real freight across 112 countries. The faster , more reliable and safer they can do that, the faster the world's supply chains move. The PSI (Platform, Security & Infrastructure) team makes this possible: we build and operate the infrastructure and foundations that hundreds of engineers rely on to run Flexport’s products around the clock.</p> <p>This is not a role where you wait for tickets. You'll look across systems, identify risks before they become incidents, and work with the software engineering and security teams to make our infrastructure more resilient, observable, efficient, secure, and easier to operate.</p> <h2><strong>What You'll Do</strong></h2> <p>You'll own and evolve the infrastructure that powers Flexport engineering. That means:</p> <ul> <li>Designing, building and operating <strong>reliable, scalable infrastructure in AWS and other cloud platforms</strong></li> <li>Evolving our <strong>container orchestration</strong> (Kubernetes), <strong>Helm charts</strong>, <strong>deployment systems</strong> (Argo) and the guardrails around them to ensure engineers can safely deploy, run, understand and debug their services</li> <li>Evolving our <strong>observability stack</strong> (Openmetrics, Datadog) to make insights into our systems as good and easy to understand as possible.</li> <li>Setting standards for our <strong>Infrastructure-as-Code codebases</strong> (Terraform)</li> <li>Creating and supporting developers with<strong> CI/CD pipelines</strong> (Buildkit, Github Actions), <strong>build tooling </strong>(Gradle, Bazel, npm/pnpm/bun, Go and Cargo) and <strong>artifact repositories</strong> (Artifactory, ECR, github)</li> <li>Improving our <strong>incident response tooling</strong> to ensure we can efficiently handle incidents when they occur</li> <li><strong>Crossing organizational boundaries</strong> to align with product teams and ship changes that impact the whole engineering org</li> </ul> <h2><strong>You Should Have</strong></h2> <ul> <li><strong>10+ years of software engineering experience, site reliability engineering or infrastructure engineering experience</strong>, with significant time spent on production system infrastructure</li> <li><strong>Deep knowledge of cloud infrastructure,</strong> with hand-on AWS experience</li> <li><strong>Strong Infrastructure-as-Code skills</strong>, preferably with Terraform and a track record of creating safe and reusable infrastructure patterns. Clickops should be your tool of last resort</li> <li><strong>Solid software engineering skills</strong> and the ability to build automation and production tooling in a general-purpose programming language</li> <li><strong>Experience leading incident response</strong>, conducting blameless post-mortems or COE processes and executing on the follow ups.</li> <li><strong>An independent mindset</strong>: you thrive in ambiguity, find the highest-leverage problems yourself, and don't wait to be told what to do</li> <li><strong>Sound judgment around infrastructure: </strong>you will make the right decisions around security, IAM, networking and change management</li> <li><strong>Excellent communication</strong>: you can write a clear design or incident document, explain operational tradeoffs, and align stakeholders across teams on platform-wide changes</li> <li><strong>A generally helpful attitude</strong>. Everyone should know you within no-time as the person who gets stuff unblocked, points them in the righ