<h1>Consultant or Senior Consultant</h1> <h2>Hybrid, Bangalore or Pune, India</h2> <p><strong>JOB OVERVIEW</strong></p> <p><span style="font-weight: 400;">As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences. This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. </span><span style="font-weight: 400;">This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.</span></p> <p><span style="font-weight: 400;"><strong>RESPONSIBILITIES AND DUTIES </strong></span></p> <p><strong>Sr. Consultant Core Activities</strong></p> <ul> <li><span style="font-weight: 400;">Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage multiple concurrent enterprise projects, leading all implementation project phases</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Configure Legion products according to the solution blueprint</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide configuration reviews and configuration knowledge transfers to the customer</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist customers with software testing along with roll-out activities such as data loads and system initialization </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver live customer training for areas such as training the trainer for administrators and store managers </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead and facilitate discussions and workshops with the customer</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define, manage, and deliver on customer expectations throughout the implementation process</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with teams within Legion to ensure implementation timelines and support SLAs are met</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer</span></li> <li style="font-weight: 400;">Be familiar with compliance and labor laws and how they impact customers</li> <li style="font-weight: 400;">Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product</li> <li style="font-weight: 400;">Define, manage, and deliver on customer expectations throughout the implementation process</li> </ul> <p><strong>Customer Centric Consulting</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Providing leading practices to ensure customers are maximizing the value of their Legion solution</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Actively set and manage expectations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continually acquire knowledge about our customers and solutions to grow adoption</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning</span></li> </ul> <p><strong>Consulting Practices</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the Operations and Solution Architecture to support a </span><span style="font-weight: 400;">Center of Excellence</span><span style="font-weight: 400;"> designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants</span></li> <li style="font-weight: 400;">Understand and prevent scope creep</li&g