<p data-pm-slice="1 1 []"><strong>GAQ427R213</strong></p> <p data-renderer-start-pos="1648">This Manager role within Databricks’ Credit & Collections organisation is responsible for driving credit strategy, strategic customer collections, AR performance, and complex escalations across a high-growth, usage-based Data/AI business. The role combines financial and commercial judgment with hands-on customer engagement, functional oversight of collection operations, and governance of the outsourced collections model. This is a high-impact opportunity for a CA, CPA, or experienced finance professional to take ownership of credit risk, cash, strategic customer relationships, and AR performance at Databricks scale. <strong>This is an individual contributor position with an expectation to be hands-on. </strong></p> <p data-renderer-start-pos="2006"><strong data-renderer-mark="true">The impact you will have: </strong></p> <ul> <li data-renderer-start-pos="2006">Lead the Credit & Collections function for an assigned scope within Databricks, including credit policies, collection practices, risk mitigation, and escalation protocols</li> <li data-renderer-start-pos="2006">Own credit assessment, risk reviews, credit limits, payment terms, credit holds/releases, and exception management within the established approval framework</li> <li data-renderer-start-pos="2006">Make credit recommendations and decisions within delegated authority, balancing credit risk, cash conversion, and commercial considerations</li> <li data-renderer-start-pos="2006">Personally manage collections strategy and executive-level escalations for strategic and high-value Databricks customers</li> <li data-renderer-start-pos="2006">Lead resolution of complex disputes, contractual payment issues, and commercially sensitive collection matters</li> <li data-renderer-start-pos="2006">Own the monthly AR performance framework, including collection targets, cash collected vs. target, CEI, ageing, write-offs, and cash forecasting</li> <li data-renderer-start-pos="2006">Translate AR and credit trends into actionable insights for Finance leadership, including emerging risks, recovery outlook, and bad debt/reserve considerations</li> <li data-renderer-start-pos="2006">Manage the Accenture collections engagement, including SLA/KPI governance, account allocation, quality, process adherence, escalations, and corrective actions</li> <li data-renderer-start-pos="2006">Partner with Sales, Customer Success, RevOps, Legal, Billing, and Finance leadership to resolve high-impact credit and collection matters</li> <li data-renderer-start-pos="2006">Identify systemic drivers of delinquency and credit exposure and lead initiatives to strengthen controls, processes, and collection effectiveness</li> <li data-renderer-start-pos="2006">Drive process transformation and continuous improvement across Credit & Collections, leveraging automation, AI, analytics, and scalable operating models to improve efficiency and decision-making</li> <li data-renderer-start-pos="2006">Serve as the subject-matter authority for Credit & Collections, providing guidance on complex cases, policies, credit decisions, and commercial considerations</li> </ul> <p data-renderer-start-pos="2367"><strong data-renderer-mark="true">What we look for:</strong></p> <ul> <li data-renderer-start-pos="2367">Bachelor’s degree in Finance or Accounting is a must; CA, CPA, CMA, ACCA, or equivalent professional qualification strongly preferred</li> <li data-renderer-start-pos="2367">12+ years of progressive experience across Credit & Collections, ideally within high-growth SaaS, technology, or complex B2B environments</li> <li data-renderer-start-pos="2367">Proven experience in credit risk assessment, collections strategy, and managing strategic or high-value customer relationships</li> <li data-renderer-start-pos="2367">Strong understanding of usage-based and subscription billing models, commercial contracts, and associated credit risks</li> <li data-renderer-start-pos="2367">Demonstrated experience owning AR KPIs, collection targets, CEI, DSO, ageing, cash forecasting, write-offs, and bad debt/reserve analysis</li> <li data-renderer-start-pos="2367">Experience operationalising credit policies, approval frameworks, and risk mitigation strategies</li> <li data-renderer-start-pos="2367">Experience governing outsourced collections operations against defined SLAs and performance metrics</li> <li data-renderer-start-pos="2367">Strong analytical capability with the ability to translate large datasets into clear financial and risk insights</li> <li data-renderer-start-pos="2367">Advanced Excel and strong ERP/reporting systems experience; SAP, NetSuite and Salesforce preferred</li> <li data-renderer-start-pos="2367">Demonstrated experience driving process transformation, automation, or technology-enabled improvements; practical application of AI in finance or AR operations is a plus</li> <li data-renderer-start-pos="2367">Exceptional communication, negotiation, and stakeholder management skills, with the ability to engage confidently with customers and senior cross-functional stakeholders</li> <li data-renderer-start-pos="2367">This role will require working in <strong>PST hours.</strong></li> </ul><div class="content-conclusion"><p><strong>About Databricks</strong></p> <p><span style="font-family: arial, sans-serif;">Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer,