IT Support Analyst II

<p></p> <p><strong>About</strong><strong> </strong><strong>Iovance Biotherapeutics, Inc.</strong><strong> </strong> </p> <p><a href="https://www.iovance.com/">Iovance Biotherapeutics</a><u>, Inc.</u>  is the global leader in innovating, developing, and delivering tumor infiltrating lymphocyte (TIL) cell therapies for patients with solid tumors. Amtagvi® (lifileucel) is the first FDA-approved, one-time treatment for previously treated advanced melanoma, now approved in three global markets and available at more than 95 authorized treatment centers. The <a href="https://www.iovance.com/our-science/til-platform/">Iovance TIL platform</a> spans registrational trials and next-generation programs in additional solid tumors, including gene-edited and IL-12 tethered TIL therapies, next-generation IL-2, and precision immuno-oncology approaches. As the first and only company to take TIL therapy from concept to a broadly accessible commercial treatment, Iovance operates as an end-to-end cell therapy company, anchored by fully owned, centralized U.S.-based manufacturing that is scaled to serve thousands of cancer patients worldwide each year. For more information, please visit <a href="http://www.iovance.com/">www.iovance.com</a>. </p> <p>Amtagvi® and its accompanying design marks, Proleukin<sup>®</sup>, Iovance<sup>®</sup>, and IovanceCares™ are trademarks and registered trademarks of Iovance Biotherapeutics, Inc. or its subsidiaries. All other trademarks and registered trademarks are the property of their respective owners. </p> <p>Information on Iovance’s broad, industry-leading patent portfolio is available on the Intellectual Property page on <a href="http://www.iovance.com/">www.iovance.com</a>. </p> <p><strong>Overview</strong></p> <p>The IT Support Analyst II will play a key role in supporting on-site Iovance staff in Philadelphia, as well as other U.S.-based Iovance offices remotely. The ideal candidate will bring strong troubleshooting, communication, and customer service skills to help resolve IT helpdesk tickets and maintain reliable end-user technology across the organization.</p> <p><strong>**Please note that this position is fully onsite at our Manufacturing Facility**</strong></p> <p><strong>Essential Functions and Responsibilities</strong></p> <ul> <li>Provide support for the following (but not limited to) systems/infrastructure:</li> <li>Laptops and desktops, hardware, printers, scanners and other computer peripherals</li> <li>Zebra printer support. Out of the box calibration and troubleshooting daily issues.</li> <li>Audio/Video conference room equipment, telephone systems, meeting software, messaging and collaboration tools. Zoom Room support.</li> <li>MS365 suite. including Sharepoint, permissions and access management</li> <li>Support for network devices such as routers and switches, firewalls, racks, cabling, etc.</li> <li>Mobile devices management and troubleshooting</li> <li>Experience with Microsoft Intune, including managing, enrolling, and troubleshooting corporate devices through Intune.</li> <li>Support IT needs in Labs</li> <li>Support Executives IT needs</li> <li>Manage the ticketing queue for assigned tickets</li> <li>Perform mobile device (Android/IOS) troubleshooting and management.</li> <li>Produce and maintain documentation and asset management data for hardware and software.</li> <li>Conduct new hire orientation/ basic IT training and ensuring timely completion of offboarding</li> <li>Provide IT support for Town Halls, critical meetings, audits and All Hands events.</li> <li>Perform application installation and support for common IT applications</li> <li>Manage computer imaging and patching operations to ensure compliance with company policies</li> <li>Produces reports on IT operations, ticket metrics, and asset inventory</li> <li>Liaise with third-party vendors for procurement and timely delivery of IT equipment.</li> <li>Translate technical concepts into clear, easy-to-understand language for end users.</li> <li>Provide status and completion updates to supervisors and end users via email, chat, or in-person communication</li> <li>Collaborate with vendors to streamline support processes and drive operational efficiencies</li> <li>Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics.</li> <li>Perform miscellaneous duties as assigned.<strong> </strong></li> </ul> <p><strong>Travel</strong><strong> </strong></p> <ul> <li>Up to 5-10% travel may be required.</li> </ul> <p><strong>Required Education, Skills, and Knowledge</strong><strong> </strong></p> <ul> <li>2+ years of experience in providing IT Helpdesk support in a fast-paced business environment.</li> <li>Ability to lift/move computer equipment weighing up to 50 Lbs.</li> <li>Strong Microsoft 365 proficiency (Outlook, Word, Excel, PowerPoint, Teams)</li> <li>Strong hardware troubleshooting and repair skills with desktops, workstations, laptops, printers, and mobile devices.</li> <li>Experience supporting executives IT</li> <li>Broad experience of IT with strong understanding of networks, servers and telecoms</li> <li>Strong customer