We're actively recruiting a Head of Workplace IT as we continue to scale our internal operations at M-KOPA. You'll own the technology, services, and vendors that keep over 2,500 employees productive across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres in six countries. The Impact Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. Every reliable network, every well-run service desk ticket, and every secure endpoint you manage supports the 2,500+ employees and 35,000+ agents working to bring financial inclusion to Every Day Earners. It's your chance to be the backbone of something that's genuinely transforming lives across a continent 🌍 The Opportunity 🎯 Mission-driven infrastructure: Your day-to-day work — from network uptime to identity management — directly enables a distributed workforce delivering financial inclusion at scale 🏆 Global recognition: Join a company recognised by CNBC's World Top 300 Fintechs and named among the Financial Times' Africa's Fastest Growing Companies for 5 consecutive years (2022–2026) 🚀 Scale challenges: Run wired and wireless networks, telephony, and end-user compute across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres — much of it in variable-connectivity markets 🌱 Purpose-built growth: Stand up Workplace IT capabilities for new sites and market launches as M-KOPA continues to expand across Africa What You'll Do At M-KOPA, you'll own the Workplace IT roadmap end-to-end — from networks and telephony to end-user compute, identity, productivity tooling, and service management. You'll lead and grow a multi-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user-focused mindset that keeps a fast-growing, multi-country fintech productive and secure. Your Environment 💼 • Networks & telephony: Wired and wireless networks across all offices, warehouses, and retail sites; contact-centre telephony across ~10 call-centre sites • On-site infrastructure: On-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV • End-user compute & mobility: Full lifecycle management of laptops, desktops, and phones for 2,500+ employees, plus endpoint and mobile device management (MDM) • Identity & access: Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications • Productivity & collaboration: Core software suite selection and management (collaboration, back-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting-room and AV systems • Security & resilience: IT-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery Our Workplace IT Approach 🚀 • We balance cost, performance, security, and resilience — especially in variable-connectivity markets • We partner closely with the Security function on IT-side security hygiene, with clear ownership boundaries between the two functions • We keep access controls operationally excellent, low-friction for users, and audit-ready • We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed • We measure ourselves against SLAs and service performance metrics that show IT is delivering What You Need We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required. Required Experience: • Proven leadership of a multi-site IT function at scale, ideally across multiple countries • Strong commercial and vendor-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts • Strong security mindset and understanding of identity, endpoint, and network security • Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server-room engineering) to hold their own with specialists • Comfort operating in high-growth, emerging-market environments • User-focused mindset and experience collecting and responding to internal feedback on team performance • Experience leading a workplace IT team, or strong IC/manager experience in a related domain with demonstrable readiness to take the next step Location & Benefits • Based in one of M-KOPA's operating markets — Nigeria, Kenya, South Africa, Ghana, or Uganda — or in the UK, with regular travel across M-KOPA's operating markets (current and future) • Significant travel expected — potentially up to 25% at times, especially in the early phases of the role • Work with diverse teams across UK, Europe, and Africa • Professional development programs and coaching partnerships • Family-friendly policies and flexible working arrangements • Well-being support and career growth opportunities Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact 💚 Our technology has created measurable change: • Connected 📱: 2.5 million first-time smartphone users connected since 2020 • Prosperous 💰: 70% of customers use their M-KOPA product for income generation, with 35,000 livelihoods created for agents • Green 🌱: 2.155 million tonnes of CO₂ avoided through solar since 2010, with 127,700 total circular economy products provided Ready to build the infrastructure that keeps a continent-wide mission running, while advancing your career in Workplace IT? Apply Now! Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.