The Senior Manager, Account Management is responsible for leading, managing, and coaching a team of 3-5 Account Managers, as well as owning a key portfolio of accounts for the agency. This includes ensuring successful delivery of digital marketing services across their team’s book of business - and managing the overall efficiency, revenue growth, strategic direction, and profitability for their portfolio of clients. This position requires a strategic, innovative, and organized leader that can inspire teams and streamline efforts cross-functionally. This individual can identify solutions to complex business needs and manage client escalations to retain accounts and drive growth. The Senior Manager fosters collaboration, builds relationships, and achieves stakeholder buy-in, both internally and externally, to deliver satisfaction and value to 829’s clients. What You'll Do Lead, manage and coach 3-5 account managers of varying seniority, providing guidance, mentorship, and ongoing professional development. This includes: • Leading weekly team meetings • Encouraging a culture of teamwork, collaboration, and intellectual curiosity • Running SWOT analyses • Overseeing team projects that help improve the department’s operational efficiency • Monitoring and reporting on team performance for CS leaders • Supporting the team with client deliverables (including QBR presentations) • Conducting individual weekly check-ins and reviews • Providing clear feedback, and establishing goals and objectives Directly own a portfolio of ~5-6 accounts. This includes: • Serving as a strategic leader within the Account Management department, contributing extensive expertise in digital strategy and omnichannel marketing • Staying up to date with the latest industry trends and best practices in account management and digital marketing • Transforming brand strategies into digital experiences that captivate and engage audiences • Developing and managing client relationships, serving as a strategic partner and trusted advisor • Communicating 829’s value proposition, capabilities, and processes to help grow current and prospective accounts • Overseeing and managing the strategy and execution of paid and organic campaigns (across search, social, display, email, content, design, and programmatic) to drive client satisfaction, retention, and growth • Directing and managing daily workflow from strategy and development to execution, maintenance, and optimizations • Leveraging experience in leading cross-functional teams/projects to ensure client needs are met and projects are delivered on time and within scope • Demonstrated expertise in managing team and client utilization, optimizing resources, and ensuring efficient project planning within a digital marketing setting • Reviewing client deliverables for quality, ensuring recommendations and work products are sound and viable • Achieving KPIs for clients and demonstrating value externally through ongoing reporting and business reviews, providing data insights, predictive analysis, and strategic planning on a quarterly basis • Assisting with generating new revenue from existing clients by upselling and cross-selling • Implementing tools and processes for enhanced account management and providing comprehensive training for the team What You'll Bring • Bachelor's degree in business administration, marketing, or a related field • 6+ years of experience in account management, preferably in a digital marketing agency • A minimum of 2 years managing direct reports • Exceptional leadership and communication skills, with the ability to lead and motivate cross-functional teams • In-depth knowledge of digital marketing principles, including PPC, social media, SEO, email marketing, and content marketing (experience with PR is a plus) • Proven experience managing key client relationships / key stakeholders and developing account growth strategies • Ability to analyze data and develop insights to optimize campaign performance • Ability to design analyses with extensive record-level datasets, encompassing advertising impressions, site visitation, and online and offline sales data. Demonstrated expertise in distilling complex insights into clear, logical, and defensible conclusions • Ability to think strategically, execute effectively, and deliver high-quality work against tight deadlines • Strong attention to detail and organizational skills • Experience with client relationship management tools (such as Salesforce, HubSpot or Marketo) and experience in agile project management methodologies is a plus Benefits and Perks We Provide • Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA. • Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 14 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. • 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. • Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family. • Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. • Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. • Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. • Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events. What We Believe At 829 Studios, we boldly embrace diversity, i