<p> </p> <p><strong>회사 소개</strong></p> <p><span data-contrast="auto">쿠팡이츠서비스(Coupang Eats Services)는 Delivery service에 대한 차별화 전략을 세우고, 쿠팡이츠의 고객, 상점주, 그리고 배달파트너들에게 한층 더 강화된 서비스와 지원을 제공하고 있습니다. 쿠팡이츠서비스는 원하는 음식을 언제 어디서든 빠르고 안전하게 배달함으로써 고객에게 놀라운 고객 경험을 선사하고, 상점주에게는 주문부터 배달, 고객응대까지 제공하는 원스톱 서비스를 통해 안정적인 판매 기회를 확보할수 있는 시스템을 운영하고 있습니다. 여러 분야의 전문가로 구성된 쿠팡이츠서비스는 하나의 팀으로서 고객과 상점주, 배달파트너가 원하는 가치를 고민하고 연구하며, 새로운 혁신과 패러다임 변화를 이끌어가고 있습니다.</span></p> <p> </p> <p><strong>업무내용</strong></p> <div> <ul> <li>쿠팡이츠 배달 서비스 <span class="___1cs5bdp f1w7gpdv f5p0z4x">전반의</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Customer</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Experience(CX)</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">품질을</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">실시간으로</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">모니터링하고,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">고객</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">경험에</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">영향을</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">미치는</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">이슈를</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">조기에</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">감지·대응할</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">수</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">있는</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">운영</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">체계를</span> <span class="___xxxjie0 f1w7gpdv f1gqqdtu">구축합니다.</span></li> <li>주문 퍼널(App <span class="___1cs5bdp f1w7gpdv f5p0z4x">진입</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">→</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">검색</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">→</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">장바구니</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">→</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">결제</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">→</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">주문</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">완료)</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">전반의</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">핵심</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">지표를</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">관리하며,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">이상</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">징후를</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">탐지하기</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">위한</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">모니터링</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">프레임워크</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">및</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Detection</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Logic을</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">설계합니다.</span></li> <li><span class="___1cs5bdp f1w7gpdv f5p0z4x">인시던트</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">발생</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">시</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">SOP(Standard</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Operating</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Procedure)</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">준수</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">여부를</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">모니터링하고,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">표준화된</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">대응</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">프로세스를</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">고도화합니다.</span></li> <li>SOP가 <span class="___1cs5bdp f1w7gpdv f5p0z4x">정의되지</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">않은</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">신규</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">이슈</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">발생</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">시</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Strategy,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Product,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Engineering,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Operations,</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Merchant</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">등</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">주요</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Stakeholder</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">및</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Leadership</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">Team과</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">협업하여</span> <span class="___1cs5bdp f1w7gpdv f5p0z4x">대응</span> <span class="___xxxjie0 f1w7gpdv f1gqqdtu">체계를</span> <span class="___xxxjie0 f1w7gpdv f1gqqdtu">수립하고</span> <span class="___xxxjie0 f1w7gpdv f1gqqdtu">신속하게</span> <span class="___xxxjie0 f1w7gpdv f1gqqdtu">에스컬레이션합니다.</span></li> <li><span class="___1cs5bdp f1w7gpdv f5p0z4x">자동</span> <span class="___1cs5bdp f1w