<p data-pm-slice="1 1 []"><strong>IT Support Specialist - London</strong></p> <p>Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on the dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.</p> <p>We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies)</p> <p>At DICE, you’ll be part of the company redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work you’re proud of.</p> <p><strong>About the role</strong></p> <p>You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.</p> <p><strong>You will</strong></p> <ul> <li>Manage macOS devices via Kandji MDM — deployments, policies, and our custom OpenVPN setup.</li> <li>Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions.</li> <li>Provide AV support for meeting rooms, all-hands, event spaces and office technology.</li> <li>Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently.</li> <li>Document runbooks, processes, and internal guides clearly and consistently.</li> <li>Support 25 Windows devices via Intune users (alongside our primary macOS environment).</li> <li>Use available platforms to automate common requests and reduce toil.</li> </ul> <p><strong>You are</strong></p> <ul> <li>Genuinely passionate about live music and events.</li> <li>Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.</li> <li>Organised and dependable, comfortable juggling multiple tasks without dropping quality.</li> <li>A self-starter who takes ownership of tasks end-to-end with minimal oversight.</li> <li>Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.</li> <li>Collaborative by nature.</li> </ul> <p><strong>You'll need</strong></p> <p><span style="text-decoration: underline;">Core IT skills</span></p> <ul> <li>Solid macOS software/hardware support.</li> <li>Experience with MDM tools (Kandji, Jamf, Intune, or similar).</li> <li>Identity and access management — Google Workspace, SSO and other SaaS platforms.</li> </ul> <p><span style="text-decoration: underline;">Mindset</span></p> <ul> <li>You ask "why does this keep happening?" before closing a ticket.</li> <li>You're comfortable with ambiguity and can prioritise without hand-holding.</li> <li>You write things down — runbooks, notes, decisions.</li> <li>You want to understand how things work, not just fix symptoms.</li> </ul> <p><span style="text-decoration: underline;">Nice to Have</span></p> <ul> <li>Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.).</li> <li>Networking fundamentals: VLANs, firewalls, switches, VPN concepts.</li> <li>Any Slack bot, webhook, or internal tooling project you've built — even a small one.</li> <li>Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks.</li> </ul> <p><strong>About DICE</strong></p> <p>DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.</p> <p>We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more <a href="https://dice.fm/diversity-equity-inclusion" target="_blank"><u>diverse, equitable and inclusive DICE</u></a>.</p> <p>We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.</p> <p><strong>Application process</strong></p> <p>Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.</p> <p>For information on how we use your data, please view our <a href="https://dicefm.zendesk.com/hc/en-gb/articles/4417436177681-United-Kingdom-Privacy-Policy-for-Job-Candidates" target="_blank"><u>Candidate Privacy Policy</u></a>.</p> <p><em>We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring deci