<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><p><strong>DATES</strong></p> <p style="line-height: 1;">Start: 9/21/2026</p> <p style="line-height: 1;">End: 1/9/2027</p> <p style="line-height: 1;">Approximately six days per week and hours are typically 14:00 – 23:30 plus meetings and reporting work.</p> <p style="line-height: 1;">Working from home for the prep period before install.</p> <p style="line-height: 1;">Working onsite for the load in, event run, and strike.</p> <p> </p> <p><strong>PAY RATE</strong> </p> <p>$350/day</p> <p> </p> <p><strong>ABOUT THE ROLE</strong></p> <p>The Retail Performance Manager reports directly to the Event Manager and Global Retail Lead and is responsible for the day-to-day running of all HPFFE retail stores.</p> <p>This role combines retail leadership, commercial performance, and operational execution. The Retail Performance Manager has full ownership of store performance, team management, stock control, Square POS accuracy, add-on fulfillment operations, and the timely load-in and load-out of all retail operations.</p> <p>The Retail Performance Manager will ensure a seamless, high-quality guest experience while maximizing revenue, maintaining strong operational standards, and following processes established by the Global Team.</p> <p> </p> <p><strong>DUTIES AND RESPONSIBILITIES</strong></p> <p>Store Operations</p> <ul> <li>Oversee the daily running of all onsite retail stores.</li> <li>Ensure a smooth, efficient, and commercially optimized guest retail journey.</li> <li>Maintain high operational, presentation, cleanliness, and guest-service standards at all times.</li> <li>Act as the primary onsite point of contact for retail operations.</li> <li>Ensure effective day-to-day use of Square POS devices across all retail locations.</li> <li>Resolve guest concerns, complaints, and retail-related needs professionally and promptly.</li> </ul> <p>Load-In and Pre-Opening Readiness</p> <ul> <li>Lead the retail load-in and ensure all retail areas are fully set up, operationally sound, and ready for opening.</li> <li>Receive retail stores and infrastructure from the Production team and prepare all areas for operation.</li> <li>Verify that fixtures, shelving, storage, lighting, and other infrastructure are correctly installed, functional, and fit for purpose.</li> <li>Identify and promptly report electrical, functionality, safety, or installation issues to the appropriate onsite team.</li> <li>Liaise with the Props team to coordinate prop installation once retail areas are fully set up and ready for access.</li> <li>Set up and stock all retail areas, including pre-trail and main store locations, in preparation for trading.</li> <li>Work with a Fever Ops team member to ensure all systems and processes are correctly set up in line with Global Team requirements.</li> <li>Oversee Back-of-House setup to ensure stock is stored safely, logically, and accessibly, with shelving correctly installed and used.</li> <li>Oversee storage-container setup, ensuring shelving is correctly installed, containers are clearly labeled, and stock is loaded and stored safely in line with agreed guidelines.</li> <li>Implement a clear stock-control tracking process for each storage container.</li> <li>Ensure all products are correctly merchandised, clearly labeled, and priced in accordance with agreed guidelines.</li> <li>Set up and test add-on fulfillment processes before opening.</li> <li>Ensure deluxe bundles are assembled, stored, tracked, and tested before opening.</li> <li>Complete all required Square POS training and ensure retail staff are trained and ready for opening.</li> <li>Conduct a final readiness check before soft launch, with sign-off from the Global Team.</li> <li>Provide a final opening stock count, separated by supplier and identifying both leftover stock from previous shows and new stock received.</li> </ul> <p>Team Management</p> <ul> <li>Manage, lead, train, and support the retail team.</li> <li>Create staff rotas that provide appropriate coverage while remaining in line with approved staffing budgets.</li> <li>Accurately