<div class="content-intro"><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.</p></div><h3><strong><span data-ccp-props="{}">About the team<br></span></strong></h3> <p data-renderer-start-pos="46" data-local-id="0470b7d7b204">The Customer Experience team at Nebius handles thousands of requests every month — quota applications, billing operations, planned enterprise cluster upgrades, and incident notifications. Volume has grown 130% over seven months and continues to grow alongside our customer base.</p> <p data-renderer-start-pos="326" data-local-id="f9abc1f655a7">We are building a dedicated automation team to turn repetitive manual work into scalable, maintainable systems: LLM-powered agents, self-service flows, and infrastructure tooling. The goal is to make Customer Service capacity independent of headcount growth.</p> <h3><strong><span data-ccp-props="{}">The role</span></strong></h3> <p data-renderer-start-pos="326" data-local-id="f9abc1f655a7">We are looking for a technical leader to build and lead this team. You will start as an individual contributor, establishing the technical foundation, then take on management responsibilities as the team grows — without stepping away from hands-on engineering work.</p> <p><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">Your responsibilities will include:</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ul> <li data-renderer-start-pos="883" data-local-id="753071bc4f4a">Design and build automated systems that handle thousands of support operations per month — quota requests, billing, account management, DSR</li> <li data-renderer-start-pos="1026" data-local-id="0c92ffc0f95e">Develop LLM-powered agents that help support engineers resolve complex tickets in real time</li> <li data-renderer-start-pos="1121" data-local-id="cccfc41f9738">Create tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration</li> <li data-renderer-start-pos="1234" data-local-id="1920c928a857">Build self-service flows that reduce load on the support team without degrading the customer experience</li> <li data-renderer-start-pos="1341" data-local-id="438793b8a103">Hire and grow a team of automation engineers</li> <li data-renderer-start-pos="1389" data-local-id="cf010221f380">Define the technical roadmap together with the Head of Customer Service</li> <li data-renderer-start-pos="1464" data-local-id="50d0ed5d4ba9">Build integrations with Jira, billing APIs, and internal Nebius systems</li> <li data-renderer-start-pos="1539" data-local-id="85878c70d15a">Track key metrics: automation rate, ticket deflection, engineer hours saved</li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">We expect you to have:</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ul> <li data-renderer-start-pos="2028" data-local-id="0479db8ffdc3">7+ years of software engineering experience, including 2+ years as a tech lead or engineering manager</li> <li data-renderer-start-pos="2133" data-local-id="69ee874f3e1c">Strong Python skills and hands-on experience with REST APIs and system integrations</li> <li data-renderer-start-pos="2220" data-local-id="23246bd39d38">Experience building automation pipelines or workflow systems in production</li> <li data-renderer-start-pos="2298" data-local-id="81280e61c93b">Practical experience with LLM APIs and building AI agents</li> <li data-renderer-start-pos="2359" data-local-id="d0b2d0786736">Experience working with ticketing systems (Jira or equivalent) at the API level</li> <li data-renderer-start-pos="2442" data-local-id="5f94dd1f88d9">Fluency in English, written and spoken</li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">It will be an added bonus if you have:</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ul> <li data-renderer-start-pos="2500" data-local-id="c6324f84bf88">Experience with Terraform and infrastructure automation</li> <li data-renderer-start-pos="2559" data-local-id="1feb43ddad73">Knowledge of Kubernetes and cloud-native stack</li> <li data-renderer-start-pos="2609" data-local-id="e310a20978ed">Experience with <span data-highlighted="true" data-vc="highlighted-text"><span class="_1mT5xdRAKS"><span class="_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH" data-testid="definition-highlighter">N8N</span></span></span>, Temporal, or similar workflow automation tools</li> <li data-renderer-start-pos="26