<div class="content-intro"><p>Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. </p></div><p><strong><span data-contrast="none">About the Role:</span></strong><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p> <p><span class="TextRun SCXW39427303 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW39427303 BCX0">As an Ooma Customer Account </span><span class="NormalTextRun SCXW39427303 BCX0">Manager,</span> <span class="NormalTextRun SCXW39427303 BCX0">working in our Account Management Team and</span></span> <span class="TextRun SCXW39427303 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW39427303 BCX0">responsible for the </span><span class="NormalTextRun SCXW39427303 BCX0">life cycle</span><span class="NormalTextRun SCXW39427303 BCX0"> of our customers from post-implementation through contract</span></span> <span class="TextRun SCXW39427303 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW39427303 BCX0">renewal. You will provide on-going proactive account relationship management and address</span></span> <span class="TextRun SCXW39427303 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW39427303 BCX0">the growing needs of our existing customers. You will address issues ranging from</span></span> <span class="TextRun SCXW39427303 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW39427303 BCX0">account/billing inquiries to dealing with escalations </span><span class="NormalTextRun SCXW39427303 BCX0">regarding</span><span class="NormalTextRun SCXW39427303 BCX0"> complex technical account</span></span> <span class="TextRun SCXW39427303 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW39427303 BCX0">setups. You will engage with both external and internal stakeholders </span><span class="NormalTextRun SCXW39427303 BCX0">representing</span><span class="NormalTextRun SCXW39427303 BCX0"> business</span></span> <span class="TextRun SCXW39427303 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW39427303 BCX0">and technical aspects.</span></span></p> <p><strong><span data-contrast="none">What You’ll Do:</span></strong><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">You will be the customer-facing voice for Ooma Enterprise, responsible for providing a</span> <span data-contrast="auto">consistent, prompt, and high-quality level of customer service to our customers.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Proactive relationship building with our TOP 50 customer base</li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Work with enterprise clients on billing analysis and auditing.</li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Manage ongoing contract renewals opportunities.</li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Increase overall account retention and reduce churn by providing a high level of focus and attention to all our customers’ needs.</li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Guide existing customers to confidently and effectively use Ooma Enterprise products.</li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn