Technical Support Engineer (TSE) Intern

<p><strong>The Basics:</strong></p> <p><span class="TextRun SCXW163153634 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW163153634 BCX0">As a Tanium </span></span><span class="TextRun MacChromeBold SCXW163153634 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW163153634 BCX0">Technical Support Engineer (TSE)</span><span class="NormalTextRun SCXW163153634 BCX0"> Intern</span></span><span class="TextRun SCXW163153634 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW163153634 BCX0">, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, </span><span class="NormalTextRun SCXW163153634 BCX0">TSE</span><span class="NormalTextRun SCXW163153634 BCX0"> work both reactively and proactively to improve the overall experience of Tanium customers</span><span class="NormalTextRun SCXW163153634 BCX0">. </span><span class="NormalTextRun SCXW163153634 BCX0">This includes serving our customers by resolving technical issues </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW163153634 BCX0">& answering</span><span class="NormalTextRun SCXW163153634 BCX0"> technical questions </span><span class="NormalTextRun SCXW163153634 BCX0">in a timely manner</span><span class="NormalTextRun SCXW163153634 BCX0">. </span><span class="NormalTextRun SCXW163153634 BCX0">TSE</span><span class="NormalTextRun SCXW163153634 BCX0"> interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities</span><span class="NormalTextRun SCXW163153634 BCX0">.  </span></span><span class="EOP Selected SCXW163153634 BCX0" data-ccp-props="{}"> </span></p> <p class="p1"><span style="font-weight: 400;"><strong><em>This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of <span style="text-decoration: underline;">three</span> days per week: Bellevue, WA or Emeryville, CA</em></strong></span></p> <p>The hourly rate for this internship is $30.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement. </p> <p><strong>What you’ll do:</strong></p> <ul> <li><span data-contrast="none">Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management. </span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium. </span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.</span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Assist customers with Tanium platform/module upgrades.</span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Partner with other TSEs to assist with their assigned cases.</span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.</span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.</span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.</span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Rigorously test our product in a home lab environment.</span><span data-ccp-props="{"335559738":4}"> </span></li> </ul> <p><strong>We’re looking for someone with:</strong></p> <ul> <li><span data-contrast="none">Authorization to work in the U.S. now & in the future </span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Availability to work full-time from </span><span data-contrast="none">June 7, 2027 – August 13, 2027</span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-contrast="none">Undergraduate student currently enrolled in a college or university</span><span data-ccp-props="{"335559738":4}"> </span><