Data Center Network Operations Lead (GCP, Lockbourne)

<div class="posting-title-container"> <p><strong>OUR COMPANY:</strong></p> <p>EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.</p> <p>We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.</p> <p><strong>WHAT YOU WILL DO:</strong></p> <p>We are seeking a highly skilled and hands-on <strong><span style="text-decoration: underline;">Data Center Network Operations Lead</span> </strong>to oversee and support hardware repair and troubleshooting operations of fiber optic deployment, splicing, testing, and maintenance activities across large-scale and mission-critical environments. . This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of network services across a range of server, storage, and network hardware platforms.</p> <p><em><strong>This position involves rotational shifts to support 24/7/365 operations. </strong></em><em><strong>This role may require up to 10% travel domestically</strong></em></p> <p><strong>KEY RESPONSIBILITIES: </strong></p> <p><strong>People Management</strong></p> <ul> <li>Experience leading or coordinating field-based technical teams in fast-paced operational environments.</li> <li>Ability to monitor productivity, manage workloads, and drive teams toward defined deliverables and operational targets.</li> <li>Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.</li> <li>Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.</li> <li>Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.</li> <li>Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.</li> <li>Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.</li> <li>Provide operational continuity and leadership coverage in the absence of the Site Supervisor.</li> <li>Lead and coordinate teams of technicians on a day-to-day basis. </li> <li>Assign workloads, oversee daily activities, and ensure all field personnel remain aligned with project priorities and productivity expectations.</li> <li>Closely monitor technician output and performance against defined daily and weekly targets.</li> <li>Ensure all team members are actively engaged, productive, and operating in compliance with safety and quality standards.</li> <li>Provide hands-on technical guidance, mentorship, and support to field personnel where required.</li> <li>Escalate performance concerns, operational risks, or resource issues to the Site Supervisor in a timely manner.</li> <li>Promote a culture of accountability, professionalism, teamwork, and operational excellence across all site activities.</li> </ul> <p><strong>Technical Experience & Oversight </strong></p> <ul> <li>Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.</li> <li>Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.</li> <li>Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).</li> <li>Troubleshoot Layer 1–3 network issues, including port failures, fiber optic cabling, link flaps, and misconfigurations.</li> <li>Provide technical support and guidance for fiber splicing activities, including single-mode, multi-mode, and ribbon fiber applications.</li> <li>Support testing and validation activities using OTDR, OLTS, power meters, and visual fault locators. </li> <li>Assist in the review and interpretation of OTDR traces, loss budgets, and certification results.</li> <li>Support troubleshooting and resolution of fiber infrastructure issues and network faults.</li> </ul> <p><strong>ESSENTIAL CRITERIA:</strong></p> <ul> <li>Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.</li> <li>5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.</li> <li>2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required)</li> <li>Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).</li> <li>Demonstrated experience in troubleshooting and repairing fiber, server, storage, and network hardware.</li> <li>Familiarity with network protocols and tools (e.g., ping, traceroute, netstat,