<div> </div> <p><strong>About us</strong></p> <p>AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.</p> <p><strong><span data-contrast="auto">About BEES</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Join us to build the future of B2B commerce!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.</span> <br><span data-contrast="auto">At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span class="TextRun SCXW110358870 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW110358870 BCX0"><span class="TextRun SCXW197564734 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW197564734 BCX0">What you will do:</span></span></span></span></strong></p> <ul> <li>Own the <strong>end-to-end resolution</strong> of production incidents and service requests for <strong>live digital </strong><strong>applications and products; participate in and contribute to root</strong> cause analysis for recurring issues.</li> <li><strong>Triage and troubleshoot </strong>application, data, and integration issues; <strong>document evidence</strong> (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed.</li> <li>Participate in <strong>war rooms</strong> for critical incidents, helping drive resolution and <strong>communicating </strong><strong>clearly</strong> with stakeholders throughout the event.</li> <li><strong>Monitor incident and request queues</strong>, prioritize work, and act proactively to <strong>meet SLAs</strong> and reduce customer impact.</li> <li><strong>Follow and improve</strong> IT service management <strong>processes </strong>and <strong>procedures </strong>aligned with <strong>ITIL </strong>(Incident, Problem, Change, and Knowledge Management).</li> <li><strong>Maintain and evolve SOPs, runbooks, and knowledge base</strong> content in <strong>Confluence </strong>after incident resolution and reviews.</li> <li><strong>Analyze incident trends</strong> and current tooling/processes to <strong>identify improvements</strong> that reduce recurrence and improve reliability of the <strong>application layer</strong>.</li> <li><strong>Mentor junior analysts</strong> on diagnosis, tooling, documentation, and best practices.</li> <li><strong>Prepare and present</strong> operational <strong>reports and metrics</strong> to leadership where required.</li> <li><strong>Support onboarding and training</strong> of new team members; collaborate daily with <strong>engineering </strong>QA, product, and project stakeholders.</li> </ul> <p><strong><span class="TextRun SCXW40433873 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW40433873 BCX0">We are looking for people with:</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW40433873 BCX0"><span class="SCXW40433873 BCX0"> </span><br class="SCXW40433873 BCX0"></span></strong></p> <ul> <li>University degree in courses related to computing such as <strong>Computer Engineering, Computer </strong><strong>Science, Information Systems, or Systems Analysis and Development</strong> (or equivalent professional experience in application support).</li> <li>Solid experience in <strong>production application support</strong> or technical operations for <strong>software/digital </strong><strong>products </strong>at scale.</li> <li>Strong <strong>problem-solving</strong>, <strong>critical thinking</strong>, <strong>systems thinking</strong>, and <strong>learning agility</strong> (comfort adopting new product areas, data sources, and tools).</li> <li><strong>Knowledge of SQL </strong>and of <strong>relational </strong>and <strong>non-relational</strong> (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB).</li> <li>Familiarity with<strong> mobile app testing on Android and iOS</strong>—using local <strong>simulators/emulators </strong>and