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Forward Deployed Engineer(フォワードデプロイドエンジニア) / ソリューションエンジニア・カスタマーエンジニア

telnyx54 · Japan · Remote
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<div class="content-intro"><p><strong>About Telnyx</strong></p> <p><em><span style="font-weight: 400;">Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a </span></em><a href="https://telnyx.com/our-network"><em><span style="font-weight: 400;">private, global, multi-cloud IP network</span></em></a><em><span style="font-weight: 400;">, to bringing </span></em><a href="https://telnyx.com/resources/about-edge-connectivity"><em><span style="font-weight: 400;">hyperlocal edge</span></em></a><em><span style="font-weight: 400;"> technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.</span></em></p> <p><em><span style="font-weight: 400;">We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.</span></em></p> <p><em><span style="font-weight: 400;">Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.</span></em></p></div><p><strong>語学要件:日本語・英語ともにビジネスレベル必須</strong></p> <div id="message-list_1789162144.267229"> <div> <h3>ポジション概要 / The Role</h3> <p><strong>EN</strong></p> <p>We’re building a local Enterprise Sales Pod in Tokyo — one AE and one Forward Deployed Engineer (FDE), working together to build a Telnyx enterprise business in your market. You’ll embed directly with enterprise customers to architect and ship production systems on Telnyx’s global network — voice, messaging, AI, and wireless.</p> <p>This isn’t about demoing products. It’s about building real solutions that work at scale.</p> <p>You’ll work side-by-side with a dedicated Enterprise AE — not a demo resource, but a commercial partner who owns the named-account list, builds executive relationships, and closes the deal. You own the technical side: discovery, architecture, POC, and production go-live. You win together. No throw-over-the-wall.</p> <p><strong>JP</strong></p> <p>東京にエンタープライズセールスの現地ポッドを立ち上げます。アカウントエグゼクティブ(AE)1名とフォワードデプロイドエンジニア(FDE)1名がペアを組み、日本市場におけるTelnyxのエンタープライズ事業を共に築いていきます。エンタープライズのお客様先に入り込み、Telnyxのグローバルネットワーク(音声・メッセージング・AI・ワイヤレス)上で本番システムの設計から稼働までを担います。</p> <p>製品デモが仕事ではありません。実際にスケールするソリューションを作ることが仕事です。</p> <p>専任のエンタープライズAEと二人三脚で動きます。AEはデモ要員ではなく、担当アカウントリストを持ち、経営層との関係を築き、商談をクローズする事業パートナーです。あなたは技術面を担当します — ディスカバリー、アーキテクチャ設計、POC、本番稼働まで。成果は二人のものです。「あとはそちらで」という引き渡しはありません。</p> <h3>ポッドモデル / The Pod Model</h3> <p><strong>EN</strong></p> <p><strong>Enterprise AE</strong> — owns the named-account list, builds executive relationships, gets in the room, owns commercial qualification and close, expands the account.</p> <p><strong>Forward Deployed Engineer</strong> — owns technical discovery, designs the architecture, builds the POC when gated, gets the first workload live, removes blockers and finds the next workload.</p> <p>We sell the workload, not the SKU. Customers buy a production outcome — an AI contact center, a SOC/NOC agent, global communications, connected mobility, or enterprise inference — that runs on Telnyx primitives (voice, messaging, numbers, wireless, Voice AI, inference, agents, connectivity). You lead with the outcome conversation, not a product menu.</p> <p><strong>JP</strong></p> <p><strong>エンタープライズAE</strong> — 担当アカウントリストを保有し、経営層との関係を構築し、商談の場を作り、商務面の見極めとクロージングを担い、アカウントを拡大します。</p> <p><strong>フォワードデプロイドエンジニア</strong> — 技術ディスカバリーを主導し、アーキテクチャを設計し、必要に応じてPOCを構築し、最初のワークロードを本番稼働させ、障害を取り除き、次のワークロードを見つけます。</p> <p>私たちが売るのはSKUではなくワークロードです。お客様が購入するのは本番環境での成果 — AIコンタクトセンター、SOC/NOCエージェント、グローバル通信、コネクテッドモビリティ、エンタープライズ推論 — であり、それらはTelnyxのプリミティブ(音声、メッセージング、電話番号、ワイヤレス、Voice AI、推論、エージェント、コネクティビティ)上で動きます。製品メニューではなく、成果の対話から入ってください。</p> </div> <div> <h3>業務内容 / What You’ll Do</h3> <p><strong>EN</strong></p> <ul> <li>Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand</li> <li>Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC</li> <li>Run open-weight LLMs in customer environments — consume GLM, Kimi, DeepSeek, Qwen, and MiniMax through Telnyx Inference (OpenAI-compatible API; there’s no model infrastructure for you to run), or deploy self-hosted stacks (Llama, Mistral, and region-specific models like Swallow, PLaMo, or other Japanese-language sovereign models) behind your own serving engine when air-gapped or sovereign-cloud requirements demand it</li> <li>Deploy and operate LiteLLM as the model gateway in customer environments: a unified OpenAI-compatible interface across self-hosted open-weight models and hosted providers, with routing, load b

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