<p><strong>The Opportunity</strong></p> <p>Zeta is investing in the UK as a priority growth market and is building the commercial organisation, operating model and capabilities required to scale.</p> <p>We are looking for a Revenue Operations Manager to work directly with the President, UK and UK commercial leadership team to build the operating system behind that growth.</p> <p>This is not a reporting role and it is not a Salesforce administration role.</p> <p>We are looking for a highly commercial, analytical operator who can create one trusted view of the business, establish rigorous pipeline and forecasting disciplines, make our revenue technology work harder and turn data into decisions.</p> <p>You will work across Customer Growth, Enterprise Sales, Key Account Directors (Impact Partners), Marketing, Solutions Consulting and Finance, connecting our customer, pipeline, activity and revenue data into a clear view of where we are performing, where we are at risk and where the next growth opportunities exist.</p> <p>You will be expected to get into the detail, challenge assumptions and proactively bring insight to leadership. The objective is simple: give the UK team the data, systems, discipline and commercial intelligence required to make better decisions and grow faster.</p> <p><strong>What You Will Own</strong></p> <p><strong>The UK Commercial Operating System</strong></p> <p>Work in lock step with the President, UK to build and continuously improve the commercial operating model for the UK business.</p> <p>Translate UK growth objectives into measurable customer, pipeline, revenue and execution metrics.</p> <p>Establish the operating cadence across weekly pipeline and forecast reviews, customer growth reviews, account planning and quarterly business reviews.</p> <p>Create a consistent framework for understanding performance across our two core commercial motions: protecting and expanding strategic customers, and winning selected enterprise new logos.</p> <p>Ensure leadership can quickly answer the questions that matter: Where are we winning? Where are we behind? What has changed? What is at risk? Where should we invest? What needs action now?</p> <p><strong>Pipeline, Forecasting and Revenue Performance</strong></p> <p>Own the operational discipline behind UK pipeline and forecasting.</p> <p>Partner with the GVP, Customer Growth, GVP, Enterprise Sales and Key Account Directors (Impact Partners) to create an accurate view of expansion and new-logo opportunities.</p> <p>Establish clear standards for opportunity creation, qualification, stage progression, close dates, next steps and forecast categories.</p> <p>Analyse pipeline coverage, conversion, velocity, ageing, slippage and forecast accuracy.</p> <p>Identify pipeline gaps and forecast risk early, and work with commercial leaders to determine the actions required.</p> <p>Challenge assumptions when the underlying data does not support the forecast.</p> <p>Build scenario models that help leadership understand what needs to happen to achieve revenue objectives.</p> <p>Maintain one trusted view of UK pipeline and forecast.</p> <p><strong>Customer Growth Intelligence</strong></p> <p>Build the data and operational framework required to protect and grow Zeta’s strategic UK customer base.</p> <p>Create visibility across customer revenue, retention, expansion pipeline, whitespace and Zeta footprint.</p> <p>Help identify where customers are underpenetrated, where additional capabilities may be relevant and where account risk requires intervention.</p> <p>Partner with Customer Growth and Key Account Directors (Impact Partners) to strengthen strategic account planning and establish measurable multi-year growth plans.</p> <p>Create account-level views that bring together revenue, opportunities, stakeholders, engagement and relevant commercial signals.</p> <p>Help leadership prioritise the customers and opportunities where investment can create the greatest commercial impact.</p> <p><strong>Enterprise New-Logo Intelligence</strong></p> <p>Partner with the GVP, Enterprise Sales to build the operational discipline behind a focused enterprise new-logo strategy.</p> <p>Create visibility across priority accounts, buying committees, engagement, intent, opportunities and pipeline progression.</p> <p>Help determine whether we are building sufficient qualified pipeline against our targets and where intervention is required.</p> <p>Analyse conversion and progression to understand where deals accelerate, stall or are lost.</p> <p>Connect sales activity, marketing engagement and account intelligence to give commercial teams a more complete picture of each strategic opportunity.</p> <p>Focus measurement on meaningful enterprise opportunities and revenue outcomes rather than activity volume.</p> <p><strong>Salesforce and the Revenue Technology Stack</strong></p> <p>Act as the UK commercial owner and expert for how Salesforce and the broader revenue technology stack support our growth strategy.</p> <p>You will need strong hands-on knowledge of Salesforce, including account and opportunity structures, reporting, dashboards, forecasting, workflows and data quality.</p> <p>You should also understand how platforms such as Gong, 6sense and other sales, marketing and revenue-intelligence technologies can work together to improve commercial execution.</p> <p>Partner with Global Revenue Operations