<p><em>DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.</em><br><br>This role is part of our <strong>Creative & Media </strong>team based in Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients like Netflix, Canva, Holland Casino, Philips & Univé. </p> <h3>JOB PURPOSE</h3> <p class="isSelectedEnd">As an Account Manager within our Creative team, you are responsible for building and maintaining strong, trusted relationships with our clients and for managing the day-to-day client relationship across projects and ongoing work.</p> <p class="isSelectedEnd">You will be the key point of contact for your clients, ensuring clear communication, alignment and a positive client experience. You will work closely with our Creative, Design, Strategy and other specialist teams to make sure client needs are understood and translated into high-quality work.</p> <h3>KEY RESPONSIBILITIES</h3> <ul data-spread="false"> <li>Build and maintain strong, long-term working relationships with key clients.</li> <li>Act as a day-to-day point of contact for clients, managing communication, expectations and follow-up across projects and ongoing activities.</li> <li>Develop a strong understanding of the client’s business, brand, objectives, audiences and challenges, and ensure this context is reflected in the work we deliver.</li> <li>Organise and lead regular client meetings, calls, planning sessions, briefings and project check-ins.</li> <li>Translate client needs and requests into clear briefs and actionable next steps for internal teams.</li> <li>Work closely with Creative, Design, Strategy and other specialist teams to ensure work meets client expectations and objectives.</li> <li>Ensure projects are delivered on time, within scope and according to agreed budgets.</li> <li>Proactively identify opportunities to improve the client relationship, ways of working and the quality of our output.</li> <li>Support Account Directors with account planning and, as you develop in the role, take increasing ownership of client and account responsibilities.</li> <li>Contribute to identifying opportunities for further work within existing client relationships, in collaboration with Account Directors and relevant specialists.</li> </ul> <h3>WHAT WE ARE LOOKING FOR</h3> <ul data-spread="false"> <li>4–6 years of experience in an Account Management role within a creative, digital or advertising agency environment.</li> <li>Strong experience managing day-to-day client relationships and multiple projects simultaneously.</li> <li>Excellent communication and relationship-building skills, with the ability to build trust with clients and internal teams.</li> <li>A good understanding of creative and digital marketing processes and the ability to work effectively with Creative and Design teams.</li> <li>Strong organisational and project management skills, with a proactive and structured approach to managing accounts and projects.</li> <li>The ability to understand client needs, manage expectations and turn feedback into clear actions for the team.</li> <li>Commercial awareness and an interest in developing existing client relationships, without needing to be a dedicated new-business or sales profile.</li> <li>Ambitious, collaborative and results-oriented, with a willingness to take on increasing responsibility.</li> <li><strong>Native-level Dutch and fluent English</strong>, both written and spoken.</li> </ul> <p><strong>WE OFFER</strong></p> <ul> <li>A flexible, hybrid working policy (2-3 days from the office in Amsterdam) and the opportunity to work from abroad for 13 weeks a year. </li> <li>24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.</li> <li>DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.</li> <li>Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.</li> <li>Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card. </li> <li>A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a<a href="https://www.greatplacetowork.nl/en/certification/certified/dept"> Great Place To Work since 2022</a> in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.</li> <li>Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!</li> <li>You can discover even more employee benefits<a href="https://www.deptagency.com/nl-nl/emplo