<p>WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.</p> <p>The Supervisor, Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service.</p> <p><strong>Requires working onsite.</strong></p> <p><strong>This role is different because the Supervisor, Scheduling at WelbeHealth:</strong></p> <ul> <li>Has the opportunity to grow and strengthen their leadership and operations expertise within a structured, supportive healthcare environment</li> <li>Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care</li> </ul> <p><strong>We care about our team members. That’s why we offer:</strong></p> <ul> <li>Medical insurance coverage (Medical, Dental, Vision)</li> <li>Work/life balance - We mean it! 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days</li> <li>401K savings + match</li> <li>Comprehensive compensation package including base pay and bonus</li> <li>And additional benefits!</li> </ul> <p><strong>On the day-to-day, you will:</strong></p> <ul> <li>Provide operational oversight and ensuretimely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols</li> <li>Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants</li> <li>Ensure quality assurance byreviewing and auditing scheduling data for accuracy, completeness, and compliance</li> <li>Participate in administrative and compliance taskswith the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements </li> <li>Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities andworkflows</li> <li>Monitor team productivity, accuracy, and adherence to scheduling policies andperformance standards</li> <li>Reinforce WelbeHealth’s commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic</li> </ul> <p><strong>Job requirements include:</strong></p> <ul> <li>High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred</li> <li style="font-weight: bold;"><strong>Minimum of two (2) years of experience in healthcare scheduling or operations required</strong></li> <li style="font-weight: bold;"><strong>Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members required</strong></li> <li style="font-weight: bold;"><strong>Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required</strong></li> <li>Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects</li> <li>Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams</li> </ul> <p>We are seeking a Supervisor, Scheduling that ideally has healthcare leadership experience involving medical appointment scheduling. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.</p></div><div class="title">Compensation Offering</div><div class="pay-range"><span>$70,304</span><span class="divider">—</span><span>$89,535.30 USD</span></div></div></div><div class="content-conclusion"><p><strong>COVID-19 Vaccination Policy</strong></p> <p>At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.</p> <p> </p> <p><strong>Our Commitment to Diversity, Equity and Inclusion</strong></p> <p>At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be