<p><strong>Company Introduction</strong></p> <p>Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery,” which offers next‑day delivery for a wide selection of items at affordable prices, as well as “Rocket Overseas,” which provides free international delivery on millions of best‑selling products from Korea, the U.S., and beyond.</p> <p>We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”</p> <p> </p> <p><strong>Role Overview</strong></p> <p>This dual-function role provides critical operational support across both Global Mobility Taiwan (40%) and Global Business Travel (60%). Operating as an individual contributor, you will serve as the primary operational point of contact in Taiwan, managing local vendor relationships, travel logistics, payment processes, and mobility cases. You will split your time between managing mobility compliance and providing hands-on travel and accommodation coordination to support major strategic initiatives (including the CLS Project, Taiwan Logistics Centre expansion, and Rocket Delivery operations) while maintaining service continuity for our workforce.</p> <p> </p> <p><strong>Key Responsibilities</strong></p> <p><strong>Global Business Travel Coordination (60%)</strong></p> <ul> <li><strong>Vendor & Accommodation Management:</strong> Act as the primary local point of contact with hotels and travel suppliers across Taiwan (particularly in the Taoyuan region). Conduct local, Mandarin-language communications to build on-the-ground relationships, negotiate long-stay room blocks, and secure competitive rates.</li> <li><strong>Travel & Project Logistics:</strong> Source and coordinate accommodations, travel requests, and schedule changes for Korea-based personnel and local team members traveling across Northern, Central, and Southern Taiwan in support of major startup initiatives and temporary assignments.</li> <li><strong>Traveler Support & Escalation:</strong> Serve as the local escalation point to troubleshoot urgent traveler issues, manage accommodation changes, provide guidance aligned with company Travel Policy, and deliver high-quality traveler support.</li> <li><strong>Cross-Border & Operational Coordination:</strong> Collaborate directly with the Seoul-based GBT core team to bridge time zone, language, and market knowledge gaps. Work alongside internal teams (Global Mobility, Immigration, Procurement, Finance, Payroll) and external partners (travel agencies, hotels, airlines).</li> <li><strong>Financial & Administrative Operations:</strong> Handle travel-related expense processing, vendor payments, and invoice transactions. Maintain GBT databases, benefit records, lease agreements, and system updates.</li> <li><strong>Process Improvement & Reporting:</strong> Identify efficiencies in administrative workflows and provide reporting insights to support operational decision-making.</li> </ul> <p> </p> <p><strong>Global Mobility Operations (40%)</strong></p> <ul> <li><strong>Case Management & Administration:</strong> Provide end-to-end administrative and operational support for day-to-day mobility operations, case management, relocation activities, and assignment administration.</li> <li><strong>Immi