<p> </p> <p><strong>Company Introduction</strong></p> <p>Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.<br><br>Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.</p> <p>We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”</p> <p> </p> <div class="WCTF WCSF WETF"> <div class="WFTF wd-5a2fb204-dee8-47c8-9465-a3690c07b137"> <p> </p> <h3 data-path-to-node="0"> </h3> <p data-path-to-node="1"><strong>About the team</strong></p> <p data-path-to-node="1">Our team - <strong>TW CX Audit team</strong> is a core operational organization responsible for auditing and managing the quality and regulatory compliance of all product pages and advertising content on the e-commerce platform. Through standardized operating procedures (SOPs) and meticulous information review, we are dedicated to eliminating any erroneous information that could impact the shopping experience. In a rapidly growing environment, we leverage data analysis and process innovation to maximize operational efficiency, while working in close collaboration with diverse cross-functional teams to continuously raise listing quality standards, creating a safe, high-quality, and trusted online shopping environment for millions of Taiwanese consumers.</p> <p data-path-to-node="2">As the Manager of this team, you will oversee end-to-end product page and ad content moderation operations and lead a large-scale operations team, devising and executing strategies to drive SOP compliance and review accuracy. We are seeking a business leader who can solve operational bottlenecks through data-driven insights and continuously drive process improvements through proactive collaboration with relevant stakeholder teams.</p> <p> </p> <p> </p> <p><strong>Role Overview</strong><br>As a Senior Manager at Coupang, you will act as a pivotal leader bridging high-level corporate strategy with aggressive, data-driven execution. Known internally for a culture demanding extreme ownership and a "bias for action," you will lead high-impact initiatives to eliminate trade-offs for our customers and drive exponential business growth. You will be responsible for defining operational or product strategies, designing scalable processes, and leading a high-performing team in a fast-paced, ambiguous environment. To succeed, you must be a hands-on leader who dives deep into data, uncovers root causes, and obsessively works to achieve results.</p> <p> </p> <p><strong>What You Will Do</strong><br>• Drive organization-wide strategies, roadmaps, and frameworks that support hyper-growth and long-term organizational agility.<br>• Lead, mentor, and grow a team of managers and individual contributors, fostering an environment modeled on Coupang's Leadership Principles.<br>• Own critical business KPIs and operational SLA metrics, building robust business cases and running complex data models.<br>• Act as a "working manager"—willing to break down complex problems into clear, actionable steps and get your hands dirty alongside your team.<br>• Partner with global product, operations, legal, and engineering stakeholders to navigate local operational dependencies and align cross-functional visions.</p> <p> </p> <p><strong>Key Responsibility</strong></p> <div id="model-response-message-contentr_b89f0525d2889aa1" class="markdown markdown-main-panel md-content enable-luminous-fast-follows enable-updated-hr-color stronger"> <div>• <strong data-path-to-node="0" data-index-in-node="2">Strategic Leadership:</strong> Develop and execute end-to-end strategies and scaling roadmaps for designated business units or product lines to drive continuous growth.</div> <div>• <strong data-path-to-node="0" data-index-in-node="164">Team & People Management:</strong> Direct headcount planning, performance management, and career development to lead direct and indirect reports in achieving organizational goals.</div> <div>• <strong data-path-to-node="0" data-index-in-node="337">Data-Driven Optimization & CX Improvement:</strong> Leverage advanced analytics and Root Cause Analysis (RCA) to eliminate systemic defects and continuously optimize customer experience (CX) and operational processes.</div> <div>• <strong data-path-to-node="0" data-index-in-node="548">Cross-Functional Collaboration:</strong> Overcome time zones and departmental silos to influence and align goals with international teams, ensuring high-impact execution of overall company strategy.</div> <div>• <strong data-path-to-node="0" data-index-in-node="740">Risk & Lifecycle Management:</strong> Proactively identify operational bottlenecks and potential risks while overseeing the full lifecycle of major project rollouts.</div> <div>• <strong data-path-to-node="0" data-index-in-node="899">Change Management & Resilience:</strong> Establish and execute comprehensive change management frameworks to minimize operational disruption, foster agility, and sustain high performance amidst dynamic business shifts.</di