<div class="content-intro"><div> <div> </div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. </div> <div> </div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. </div> <div> </div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div> </div> </div></div><p></p> <p><strong>Summary</strong><br>The Data Platform Support Engineer ensures the smooth operation of enterprise data services by resolving user issues, maintaining system reliability, and supporting platform-wide data operations. This role focuses on operational support rather than pipeline development.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Serve as a Tier 2/3 support resource for data service incidents and user issues.</li> <li>Diagnose complex data access and data quality problems, collaborating with engineering teams as needed.</li> <li>Maintain user documentation, process guides, and knowledge base content.</li> <li>Provide training and onboarding support for new users of the data platform.</li> <li>Track support metrics, identify trends, and recommend improvements.</li> <li>Monitor platform performance and health dashboards.</li> <li>Communicate service disruptions, maintenance windows, and platform changes.</li> <li>Contribute to proactive monitoring and alerting strategies.</li> <li>Support change management, including planned updates and new feature rollouts.</li> </ul> <p><strong>Must Have Qualifications</strong></p> <ul> <li>4+ years in data operations, data support, or technical support for data platforms.</li> <li>Strong troubleshooting abilities with data tools and services.</li> <li>Customer‑centric approach with excellent communication skills.</li> </ul> <p><strong>Security Clearance:</strong></p> <ul> <li>Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position </li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p> </p> <p><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of <strong>California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia</strong></span></span><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. </span></span><a class="Hyperlink SCXW225111203 BCX8" href="https://www.accenture.com/us-en/careers/your-future-rewards-benefits" target="_blank"><span class="TextRun Underlined SCXW225111203 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW225111203 BCX8" data-ccp-charstyle="Hyperlink">You can find more information on benefits here.</span></span></a><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8"> We accept applications on an on-going basis and there is no fixed deadline to apply.</span></span></p> <p> </p></div><div class="title">The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:</div><div class="pay-range"><span>$78,600</span><span class="divider">—</span><span>$160,200 USD</span></div></div></div><div class="content-conclusion"><div> <div> <div> </div> <div><em><strong><span data-contrast="none">What We Believe</span> </strong></em></div> <div><em>As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and includ