Client Success Manager, Pharma

<h1><strong>Client Success Manager, Pharma</strong></h1> <p><strong>Location:</strong> Remote</p> <h2><strong>About Doximity</strong></h2> <p>Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity's mission is to help clinicians be more productive so they can provide better care for their patients. </p> <p>At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you're excited about solving complex problems that improve healthcare, we'd love to hear from you. </p> <h2><strong>About the Role</strong></h2> <p>The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.</p> <p>You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A  detail-oriented, self-motivated, “can-do” personality is essential. </p> <ul> <li>Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts</li> <li>Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.</li> <li>Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.</li> <li>Collaborate with various internal/external teams to develop, iterate, and launch client content.  Monitor, measure, and summarize campaign metrics.  </li> <li>Accurately forecast project deliverables and achieve revenue recognition goals. </li> </ul> <p><strong><em>Location: This role is </em></strong><strong><em>Remote </em></strong><strong><em>in the U.S.</em></strong></p> <h2><strong>What We're Looking For</strong></h2> <p>We're excited to meet candidates who have many of the following qualifications:</p> <ul> <li>5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market</li> <li>Understanding of the pharmaceutical regulatory review process</li> <li>Client-facing experience required</li> <li>Excellent written and verbal communication</li> <li>Success working independently and being personally accountable for assigned client accounts</li> <li>Highly organized, able to coordinate large amounts of information across multiple projects</li> <li>Enthusiasm to help physicians and improve the US healthcare system</li> </ul> <h2><strong>Compensation</strong></h2> <p>The anticipated total compensation for this role is <span data-sheets-root="1">$90,667 - $137,520 </span>depending on factors such as experience, skills, location, and internal equity.</p> <p>Our total compensation package may include:</p> <ul> <li>Base salary</li> <li>Equity (where applicable)</li> <li>Quarterly bonus or incentive compensation (where applicable)</li> </ul> <p>Specific compensation details will be discussed during the interview process.</p> <h2><strong>Benefits</strong></h2> <p>In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:</p> <ul> <li>Medical, dental, and vision insurance</li> <li>401(k) with company match</li> <li>Flexible paid time off and company holidays</li> <li>Paid parental leave</li> <li>Professional development and learning opportunities</li> <li>Wellness and mental health resources</li> <li>Remote work support and home office stipend (where applicable)</li> </ul> <h2><strong>Why You'll Love Working Here</strong></h2> <p>At Doximity, you'll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we're committed to creating an environment where people can do their best work.</p> <ul> <li><strong>Make a real impact.</strong> Help build products that support over a million healthcare professionals and ultimately improve patient care.</li> <li><strong>Work with exceptional teammates.</strong> Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning.</li> <li><strong>Enjoy flexibility and trust.</strong> We support flexible ways of working and empower employees with the autonomy to own their work.</li> <li><strong>Grow your career.</strong> Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development.</li> <li><strong>Bring your authentic self.</strong> We're committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.</li> </ul> <p> </p> <h2><strong>Our Hiring Process