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Land Solutions, Administrative Assistant (Payment Services Team)

atwellgroup · Atwell · Southfield, Michigan, United States
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<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Who We Are</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Atwell, LLC </strong>is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing!</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Atwell, LLC</strong> is a proud recipient of the following <strong>2025</strong> awards:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ten consecutive years in a row as a “Best Place to Work” by Zweig Group (#11)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Recognized in Crain's “Fast 50” as one of the fastest-growing companies (#14)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Recognized as the 2025 ENR Design Firm of the year for the Southeastern US</span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><br></span></li> </ul></div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Job Description</strong></span></p> <p class="font-claude-response-body break-words whitespace-normal"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Atwell is growing, and we're seeking an Administrative Assistant to join our Land Solutions, Payment Services Team in Southfield, MI.</span></p> <p class="font-claude-response-body break-words whitespace-normal"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">This full-time, on-site role will primarily manage our client's landowner hotline — serving as the first point of contact for landowner calls and ensuring inquiries are handled promptly and professionally. Beyond the hotline, this person will also support the team with documentation and project organization. After 3–6 months, you may have the option to work from home one day per week (subject to approval).</span></p> <p class="font-claude-response-body break-words whitespace-normal"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">We're looking for someone with a strong phone presence, the right attitude, excellent communication skills, and the ability to work independently and as part of a team</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Responsibilities</strong></span></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Hotline Management (Primary Focus):</strong> Serve as the main point of contact for our client's landowner hotline — answering calls, addressing inquiries, and ensuring landowners receive timely, accurate, and professional responses.</span></li> <li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Landowner Support:</strong> Communicate with landowners, gather information, and route inquiries to Subject Matter Experts. Collaborate with Financial Services Specialists to maintain strong relationships.</span></li> <li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Document Accuracy:</strong> Conduct quality reviews, request supporting materials, and carefully review deeds, titles, and appraisals. Record memorandums with counties when needed.</span></li> <li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Project Organization:</strong> Collect, organize, and maintain project files in line with Atwell standards.</span></li> <li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Team Collaboration:</strong> Work closely with the Senior Financial Services Specialist and Project Manager to ensure tasks and deadlines are met.</span></li> </ul> <p><span style="font-size: 10pt; fo

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