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Strategic Account Manager

xendit · Jakarta, Indonesia · Jakarta, Jakarta, Indonesia
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<div class="content-intro"><p><a href="https://www.xendit.co/en/">Xendit</a> is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.</p></div><h3>About the Job</h3> <p>We are seeking a highly motivated and strategically-minded Account Manager to own and grow our regional/global enterprise portfolio, based in our Jakarta office, working in a hybrid model. This position is dedicated to our most complex and high-value enterprise clients — primarily cross-border e-commerce leaders, global SaaS platforms, and large-scale financial institutions across Indonesia and the wider APAC region. You’ll join Xendit’s Enterprise Account Management team, working closely with Go-to-Market, Product, Engineering, Compliance, Legal, Operations and Risk leadership. You will not just manage accounts — you will architect growth.</p> <h3>Minimum Qualifications</h3> <ul> <li>5+ years of B2B account management or strategic sales experience in financial services, fintech, or payments.</li> <li>Consistent track record of meeting or exceeding revenue targets, ideally in a role with direct P&L, book-of-business, or portfolio revenue ownership.</li> <li>Experience managing and growing revenue within large and complex enterprise accounts.</li> <li>You understand the needs of international cross-border merchants and the cultural nuances of doing business across APAC markets. Familiarity with the APAC region is essential. </li> <li>Professional proficiency in both English and Bahasa Indonesia.</li> <li>Core Competencies:</li> <ul> <li>Builder & Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team.</li> <li>Exceptional Communicator: You can present persuasively in the boardroom, and translate complex payment concepts for executive audiences. </li> <li>Data-Led & Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential.</li> </ul> </ul> <p>Attributes We Value:</p> <ul> <li>Hustle with Integrity: You move fast, but you build trust through transparency and reliability.</li> <li>Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request.</li> <li>Resilience: You are undeterred by long sales cycles and complex procurement processes.</li> </ul> <p> </p> <h3>Responsibilities</h3> <p>1.⁠ ⁠Strategic Portfolio Growth & Revenue Ownership</p> <ul> <li>Own the full P&L for a portfolio of key enterprise accounts. Drive revenue and transaction volume through upselling, cross-selling (payment acceptance, payouts, platform business) and use case expansion.</li> <li>Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk.</li> <li>Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline.</li> </ul> <p>2.⁠ ⁠Executive & Multi-Stakeholder Relationship Building</p> <ul> <li>Build and nurture C-level relationships (CEO, CFO, CPO, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges.</li> <li>Lead client business reviews, providing data-driven insights and demonstrating clear ROI.</li> <li>Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure client buy-in and consensus.</li> </ul> <p>3.⁠ ⁠Cross-Functional Influence</p> <ul> <li>Bring your clients’ needs back to Xendit, informing and influencing our product roadmap and strategy.</li> <li>Partner with cross-functional teams (Product, Solution Engineering, Compliance, Legal, Risk) to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility.</li> </ul> <p>4.⁠ ⁠Market Intelligence & Local Expertise</p> <ul> <li>Stay ahead of regulatory shifts and payment trends. Act as a subject matter expert on cross-border flows between Xendit markets in APAC.</li> <li>Identify synergies between Xendit’s licensed infrastructure and the specific needs of enterprises expanding into the region.</li> </ul> <p> </p> <p><strong>Why Join Xendit?</strong></p> <ul> <li>Impact at Scale: You won’t be a small cog in a giant machine. You will own a significant book of business that directly impacts Xendit’s regional growth.</li> <li>Licensed Infrastructure: Sell more than just a gateway. You have acquiring, remittance , banking, VASP, and lending licenses as your arsenal.</li> <li>Culture of Builders: We are a team of doers. We hire people who want to build, not just maintain.</li> <li>Accelerated Career Growth: We promote from within and offer high-visibility projects with direct exposure to global leadership.</li> </ul> <p>X

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