arco · St. Louis, MO, US · ARCO Business Services · ARCO Business Services (006)
<p style="margin: 0px;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>About You: </strong></span></p> <p style="margin: 0px;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Are you an out of the box thinker? Are you passionate about solving business problems with the latest technology? If the answer is, “Yes!” then we have an exciting, internship opportunity for you. Who are we? We are ARCO, a Family of Construction Companies. </span></p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">We are looking for an Intern to work with ARCO’s IT Support & Cybersecurity Teams in our Brentwood, MO office. As an IT Intern, you will assist all areas of the Technology department including responding to support tickets, maintaining technical documentation, and assisting with account creation. You will also be responsible to research email threats, learn how to analyze logs to identify threats, and work closely with our infrastructure team to remediate issues detected within our environment. This is a great opportunity for an intern that is energetic, likes working closely with others, and has a desire to help protect the ARCO organization.</span></p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>A Day in the Life: </strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Respond and resolve user support information technology requests</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Maintain technical documentation of various systems and software programs</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Deploy new hardware, software, and upgrade existing installations</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Research solutions to new problems and better solutions to existing problems</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Participate in implementing IT-based projects</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Provisioning iOS and Android Mobile Devices</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Inventorying assets</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Handling Tier 1 Support Incidents and Requests through Service Now</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Imaging Workstations</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Assist with account creation</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Promote and maintain the Security Awareness Training program</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Responds to cyber incidents, performing routine analysis using security tools</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Review tickets and emails submitted by other employees, that appear suspicious, to determine if they are malicious.</span></li> <li style="margin-bottom: 0in; margin-top: 0in; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Utilize various tools and systems’ dashboard to generate reports and analyze the information to further remediate and help improving the security posture.</span&g