Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. Framework: Kraken is looking for a Senior Client Delivery Lead to sit at the heart of how utility customers experience their energy provider. Working within our Customer Lifecycles team, you’ll connect client needs, product, engineering, and operational teams to shape and deliver technology that improves the customer journey from move-in to move-out and everything in between. This is a hands-on client leadership role for someone comfortable navigating complexity, challenging established ways of working, and turning business problems into scalable technology solutions. You’ll build trusted relationships with senior client stakeholders, influence product priorities, and help teams adopt Kraken’s fast, iterative approach to technology delivery. We’re looking for someone with strong client delivery or product experience, a solid technical mindset, and exposure to areas such as energy, CRM, customer journeys, billing, or customer operations. Previous people leadership experience is important, but this remains an individual contributor role where you’ll lead through influence and execution. You’ll have significant scope to shape how we work with clients, strengthen our delivery approach, and contribute to the continued growth of Kraken in North America. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like. You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects. We have openings at 2 levels for this team! The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client. There are 9 domains across our Delivery teams, with this opening being with our Customer Lifecycles Delivery Team. This position sits at the heart of the customer experience, shaping how millions of utility customers interact with their provider from move-in to move-out and everything in between. The team is looking for someone who can connect people, processes, and technology across the utility ecosystem, navigate ambiguity, and design solutions that improve the customer journey at every stage. What You'll Do • You will be managing the relationship with client counterparts (often product owners and business owners) • You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues • Being the knowledge base of how Kraken works and how we deliver Kraken Platform • Triaging incoming requests and communicating client priorities internally. • Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. • Supporting the engineering team to deliver product features • Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have. This is a hands-on, individual contributor position - with opportunity for leadership formally via line management and leadership expertise expected day-to-day in driving delivery and initiatives across your team & peers, the engineering teams, and the global product teams. The role is North America based and your projects could be run from any state, travel is expected as part of this role. We are a flat and agile organization and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organization. You must be commi