Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. Kraken is looking for a Client Delivery Lead to help transform how some of North America’s largest utilities operate. Sitting within our Human & Organizational Design Practice, this is a hands-on client leadership role focused on turning ambitious transformation strategies into new ways of working that actually stick. You’ll work closely with utility leaders and frontline teams during periods of significant change, helping redesign operational processes, build capability, and embed the behaviors needed to get the most from Kraken’s technology. This isn’t traditional consulting: you’ll be on the ground with clients, navigating ambiguity, challenging established thinking, and helping people through complex change. We’re looking for someone who understands North American utility operations and combines strong client instincts with high emotional intelligence, creativity, and a bias toward action. Consulting experience is valuable, but you’ll need to be someone who rolls up their sleeves rather than simply advising from the sidelines. It’s an opportunity to have a tangible impact on how utilities operate, how their people experience change, and ultimately how they serve millions of customers. Significant North American travel is expected. Where you'll fit in: Kraken's Human and Organizational (H&O) Design Practice exists to help utilities realize the full value of transformation — designing organizations and enabling people to thrive through change. Structured around three disciplines — Organizational Design (OD), Human Design (HD), and Client Delivery Leadership (CDL) — the Practice is building a global blueprint for the Utility of the Future: a repeatable model that reduces cost-to-serve, increases decision velocity, and strengthens alignment across every client we serve. As a CDL, you are the primary bridge between Kraken's global H&O vision and the day-to-day reality of client transformation in North America. You'll coach utility leaders, stand up and embed operational processes, build client capability, and model the behaviors that make change stick. Guided by simplicity, customer benefit, and efficiency, members of the Kraken H&O team are role models for what great looks like. If you believe in the power of well-designed organizations and great people to reshape an industry, this is the right place for you. 🚀 What you'll own: • Your day to day will vary, but here's some insight into the types of things you'll be responsible for: Client Leadership & Transformation • Champion the Kraken H&O model — be the proof point that it works, and communicate best practices and operating principles to clients with confidence. • Lead the human and organizational workstream within client implementations, partnering with OD and HD Leads to deliver a coherent transformation experience. • Coach and mentor client leaders 1:1, acting as a trusted advisor during periods of significant change and pushing people to the next level of performance. • Support clients in transforming their recruitment and talent practices, leading by example with a lens on reducing bias and championing diversity. Program Delivery • Design and stand up key operational processes — including workforce scheduling, Skills Academy, and functional workflows tailored to North American utilities. • Deliver high-level leadership development programs — including Influential Management, Assertive Communication, and Principled Decision-Making. • Produce clear facilitation materials, training content, and slide decks that teach and inspire from frontline teams to senior directors. • Analyze performance data and use Excel/Google Sheets to generate insights that drive client decision-making. Stakeholder Engagement • Communicate and influence effectively, flexing your approach to help resistant stakeholders feel safe, excited, and committed to change. • Articulate Kraken's H&O value narrative with confidence — explaining not just what we do, but why it matters for people, performance, and the energy transition. • Build and maintain trust-based relationships with senior client stakeholders across North American utilities. Practice Contribution • Actively contribute to the global H&O Practice — sharing North American insights, co-developing content, and helping evolve the Practice's toolkit. 🧠 What you'll bring to the party: • Fluent English (written and spoken). • Demonstrable experience working within or alongside North American energy utilities • Understanding of utility operations, including customer operations, workforce management, and operational performance. • Ability to understand what success looks like for a client and to hold that picture through ambiguity and change. • A flair for influencing and a natural ability to help clients see and commit to new ways of working. • Proven experience building trust-based relationships with senior client stakeholders. • Comfort working within a globally distributed team and contributing to a shared practice. • Based in or able to work from the New York office; frequent travel across North America required. • Right to live and work in the United States. Why you'll love it here: • Great medical, dental, and vision insurance options including FSAs. • Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the tim