<div class="content-intro"><p>Here at Appian, our values of <strong>Intensity </strong>and <strong>Excellence </strong>define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.</p></div><h1><strong>Partner Operations Manager – Global Alliances & Channels</strong></h1> <p>This is an individual contributing role to help lead and drive operational excellence and accelerate global partner growth by optimizing our ecosystem's lifecycle for our premier <strong>AI-Powered Process Automation</strong> platform.</p> <p><strong>Location:</strong> Chennai, India | <strong>Work Model:</strong> On-site</p> <p><strong>About the Team</strong></p> <p>The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about driving digital transformation by bringing Appian solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to deliver <strong>Enterprise-Grade Orchestration</strong> at scale.</p> <h3><strong>The Opportunity</strong></h3> <p>At Appian, our values of Intensity and Excellence define who we are. We set high standards, approach challenges with ambition, and hold ourselves accountable to achieve the best results. As a Partner Operations Lead, you will oversee local team members in Chennai while also delivering high-value operational support, executive administrative assistance, and improvements to support our global alliances experience.</p> <h3><strong>What You’ll Do</strong></h3> <ul> <li><strong>Own</strong> the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance.</li> <li><strong>Act</strong> as the primary conduit between partner deal submitters, the alliance team, and field sales representatives to facilitate seamless communication, approvals, and conversion to Stage 2 qualification.</li> <li><strong>Optimize</strong> the partner experience by reviewing existing registration processes to systematically identify bottlenecks, reduce errors, and drive operational efficiency.</li> <li><strong>Transform</strong> data into actionable insights by generating and analyzing deal registration reports to identify emerging trends and partner performance gaps.</li> <li><strong>Provide</strong> ad-hoc operational support for global partner initiatives, such as new partner onboarding and long-tail enablement and support.</li> <li><strong>Manage</strong> day-to-day operations for the local team by setting priorities, mentoring staff, handling escalations, and ensuring deliverable completion.</li> <li><strong>Assist</strong> Global Alliances leadership with administrative activities, such as expense reports and calendar logistics.</li> </ul> <h3><strong>Required Qualifications</strong></h3> <ul> <li><strong>Bachelor's degree</strong> in Business Administration, Finance, Information Technology, or a related field.</li> <li>3–5+ years of experience in channel operations, sales operations, or deal desk support, with at least 1+ years in a lead, supervisory, or senior coordinator role.</li> <li style="font-weight: bold;"><strong>People management experience</strong></li> <li>Demonstrated experience navigating, updating, and maintaining enterprise CRM systems, with a strong proficiency in <strong>Salesforce</strong>.</li> <li>Exceptional verbal and written English communication skills, with a proven ability to interact professionally with diverse global stakeholders.</li> <li>Strong organizational skills and <strong>Critical Thinking</strong>, with the ability to manage multiple tasks independently in a fast-paced environment across different time zones.</li> </ul> <h3><strong>Preferred Qualifications</strong></h3> <ul> <li>Prior experience working within a global software-as-a-service (SaaS) or enterprise software environment.</li> <li>Knowledge of channel programs, structures, and partner portal management.</li> <li>Proficiency with enterprise expense and travel platforms (e.g., Concur) and reporting tools.</li> <li>We value experience with enterprise platforms such as <strong>Salesforce</strong> or <strong>ServiceNow</strong>, as these skills translate well into our <strong>Enterprise-Grade Orchestration</strong></li> </ul> <p>#ChannelOperations #Salesforce #SalesOperations #GlobalAlliances #SaaS</p><div class="content-conclusion"><p><span style="color: rgb(0, 0, 0);"><strong>Tools and Resources </strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. 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