<div class="content-intro"><h2 style="text-align: left;"><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://brand.auctane.com/uploads/fhmikF1ylz02TLjtkC429w.png" alt="" width="600"></h2> <p> </p> <p style="color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">About us</span></p> <p>At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.</p> <p>The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.</p> <p style="color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">Our values</span></p> <p style="text-align: center;"><img style="max-width: 100%;" src="https://postimg.cc/N5Q8NR10" alt="">Win as One. Delight Customers. Deliver Great Outcomes. </p></div><p><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p style="color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">About the role</span></p> <p>The Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole.</p> <p> </p> <p style="color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">About the team</span></p> <p>The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to finish experience with GlobalTranz. The Customer Success Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.</p> <p style="color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">What will you be doing?</span></p> <p>Ensure all account activities are in accordance with established standard operating procedure for their assigned account</p> <p>Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success</p> <p>Assist their pod members in ensuring that their assigned customer(s) are always satisfied in their partnership with GlobalTranz</p> <p>Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) states</p> <p>Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines</p> <p>Capable of stepping in and managing their account(s) in the absence of respective team members </p> <p>Respond to all customer emails and phone calls within a timely fashion </p> <p>Proactively monitor customer shipments to ensure on-time load deliveries and pick ups</p> <p style="color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">What are we looking for?</span></p> <p>Extremely detail-oriented and goal-focused</p> <p>Willingness to learn on-the-fly while retaining coaching and training</p> <p>Proactivity toward daily tasks</p> <p>Available after-hours for any necessary customer urgent issues and needs that may occur</p> <p>Exceptional time management and organizational skills</p> <p>Demonstrate excellent written and verbal communication skills</p> <p>Excels in team-based environment</p> <p>Required to work a hybrid schedule including in-office hours</p> <p style="color: rgb(17, 0, 58); font-weight: bold; padding-top: 8px; padding-right: 8px; padding-bottom: 8px; border: 3px solid rgb(92, 80, 255); margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">What will make you stand out?</span></p> <p>Associate’s or bachelor’s degree preferred </p> <p>1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred</p>