<div class="content-intro"><p>Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! </p> <p>Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.</p> <p><em>Learn more at </em><a href="https://www.veracode.com/"><em>www.veracode.com</em></a><em>, on the </em><a href="https://www.veracode.com/blog"><em>Veracode blog</em></a><em>, and on </em><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fveracode%2F&data=05%7C02%7Cjbelmonte%40Veracode.com%7C989fdcd544fe425a07b808dc69096df9%7C3b627b68f21c4ed79fe3698efdedbe21%7C0%7C0%7C638500736454429530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=WIg8EmVTgkrfgliLodV3%2Fgl%2F1IdGyT05d7Y%2FEfXS070%3D&reserved=0"><em>LinkedIn</em></a><em> and </em><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FVeracode%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&data=05%7C02%7Cjbelmonte%40Veracode.com%7C989fdcd544fe425a07b808dc69096df9%7C3b627b68f21c4ed79fe3698efdedbe21%7C0%7C0%7C638500736454434178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=YUcOAPoWdcug7OmcC1N7CEoeEKUFDAaTvgE4r1rAAe0%3D&reserved=0"><em>Twitter</em></a><em>. </em></p> <p> </p></div><p>We are seeking an experienced Senior Manager of Customer Success to build and direct a team to deliver enhanced business outcomes for our customers. The ideal candidate will have prior Customer Success leadership experience, a track record of delivering strategies to build and maintain strong customer relationships in a customer-centric environment. Veracode is an environment that fosters upward mobility and career growth, we are searching for high energy, hard-working individuals that will grow with us.</p> <p><strong>Job Responsibilities</strong></p> <ul> <li>Leads Customer Success team to engage, support and empower our customers to ensure successful business outcomes through their use of Veracode solutions and services</li> <li>Leads from the front and coaches team in strategies to improve customer experience, increase usage & adoption, increase renewal rates, and expansion.</li> <li>Coaches team on leveraging the Veracode Customer Journey engagement methodology and usage of tools such as Outcome Success Plans</li> <li>Measures performance of team to ensure success against key metrics</li> <li>Regularly interacts with executives and customers in region to cultivate key customer relationships and develop trusted partnerships</li> <li>Develops close collaboration and partnership with Sales and Renewals counterparts to align on regional strategies</li> <li>Responsible for reporting to leadership across key metrics and strategies related to renewals/retention, customer risk, customer growth, customer health, and adoption</li> <li>Develops and maintains end to end view of customer needs and customer risk across region, develops region-wide risk mitigation strategies, and serve as the voice of the customer to represent the needs of region within Veracode teams to improve customer experience</li> <li>Contributes into broader customer success strategy as a key member of the Customer Success senior leadership team</li> <li>Recruits, hires, onboards, and develops a world-class team to ensure appropriate staffing levels within region</li> <li>Develops and maintains a world-class culture within team</li> <li>Uses data and insights to prioritize customer engagement across region</li> <li>Supports pre-sales activities in region to articulate the post-sales customer experience and value proposition of Veracode Customer Success services</li> <li>Mentors Team Leads and Managers to develop leadership and relationship management capabilities, guide on retention activities, serve as a point of escalation management, and drive revenue retention and growth across customer base</li> <li>Maintains current and relevant industry knowledge while consistently progressing themselves and their experience in strategic customer account management as well as Veracode product and company direction</li> </ul> <p><strong>Desired Qualifications & Experience </strong></p> <ul> <li>Bachelor's degree and a minimum of 8 years of related progressive management experience working in a related field or industry such as high tech, software, or a SaaS</li> <li>Aptitude or interest in understanding software development, DevSecOps, and application security</li> <li>Executive level verbal and written communication skills</li> <li>Experience as a senior leader with full lifecycle post-sales delivery and service responsibility</li> <li>Ability to influence and support teams through large strategic and/or vision changes</li> <li>Demonstrated ability to lead Customer Success teams to great results</li> <li>Experience working in a matrixed global organization and managing geographically distributed and remote teams</li> <li>Adept at aligning team members with new or cha