<h3><strong><img style="max-width: 100%;" src="https://wargaming.com/media/ckeditor_uploads/2025/08/26/Banner-SM-648%20x%20211-Version300ppi.png" alt="" width="648"></strong></h3> <h3><strong>Job Overview</strong></h3> <p>Wargaming’s Center for Player Insights is hiring an experienced <strong>UX Researcher</strong> to champion player needs and inform product decisions across live-service and in-development titles.</p> <p>You will partner closely with game teams, including UX Design, Game Design, Product Management, and Product Analytics, to frame research questions, select the most suitable methods, and run both in-lab and remote UX research studies. You’ll synthesize findings into clear, actionable recommendations that influence roadmaps and player experience quality.</p> <h3><strong>Reports to</strong></h3> <ul> <li>Director of Player Insights</li> </ul> <h3><strong>What will you do?</strong></h3> <ul> <li>Plan, design, and run research across the product lifecycle, including usability testing, playtesting, longitudinal or diary studies, concept testing, focus groups, and one-on-one interviews, both in person and remotely.</li> <li>Translate stakeholder questions into clear business goals and research objectives. Define research hypotheses and sampling plans.</li> <li>Manage studies end-to-end, including scoping, design, recruiting oversight, moderation, analysis, reporting, and presentations. Drive timelines and keep stakeholders aligned across multiple projects.</li> <li>Partner with Research Operations on participant recruitment and incentives, and lab or remote setups. Uphold research ethics and data privacy best practices.</li> <li>Synthesize and communicate actionable insights and recommendations tailored to game teams, ensuring findings are clear, prioritized, and easy to act on.</li> <li>Contribute to the Center for Player Insights’ research strategy and evangelize user-centric development across Wargaming.</li> <li>Stay current on industry trends and play Wargaming titles to build deep product understanding.</li> <li>Be willing to occasionally adjust working hours for participant availability with advance notice, including late evenings on weekdays.</li> </ul> <h3><strong>What are we looking for?</strong></h3> <ul> <li>2+ years of hands-on UX or user research experience in a business environment, with demonstrated end-to-end ownership of studies, independently scoping and delivering research.</li> <li>Experience running in-lab and remote playtests, usability studies, focus groups, and one-on-one interviews, including strong moderation skills.</li> <li>Strong grasp of UX research theory and qualitative methods, and ability to select the right approach for the question at hand.</li> <li>Ability to frame research questions, define hypotheses and sampling plans, and translate stakeholder needs into actionable research objectives.</li> <li>Excellent communication skills, including clear writing, confident facilitation, and engaging presentations to cross-functional teams.</li> <li>Strong project management skills, able to run multiple studies concurrently, meet deadlines, and keep stakeholders aligned.</li> <li>Collaborative, curious, and detail-oriented. Enjoy solving complex problems and working closely with others.</li> <li>Able to quickly build rapport and credibility with diverse participants and stakeholders.</li> <li>Passion for video games and player experience.</li> <li>Fluency in English, written and spoken.</li> <li><strong>US work authorization:</strong> You are able to join the team without going through additional authorization.</li> </ul> <h3><strong>What additional skills will help you stand out?</strong></h3> <ul> <li>Experience working with multicultural, globally distributed teams and across time zones.</li> <li>Understanding of the game development process, live-service, and free-to-play (F2P) models.</li> <li>Experience playing Wargaming titles.</li> <li>Experience conducting longitudinal studies and complex playtesting programs.</li> <li>Comfort using AI tools to improve research workflows while maintaining research rigor, ethics, and data privacy.</li> <li>Ability to mentor peers or contribute to team research standards and best practices.</li> <li>Leadership skills or interest in growing into broader ownership over research initiatives.</li> <li>Fluency in languages other than English.</li> </ul> <h3><strong>Work mode</strong></h3> <ul> <li>Hybrid (3 days of work from Austin office, Tuesday - Thursday)</li> <li>This role is eligible for relocation support within US</li> <li>This role isn't eligible for immigration support (visa sponsorship)</li> </ul> <h3><strong>Benefits</strong></h3> <p>Benefits and perks are tailored to the local market and culture. Our benefits in Austin include:</p> <ul> <li>Additional paid time off Birthday Leave and Marriage Leave, Compassionate Leave</li> <li>Parental Leave Benefits</li> <li>Flexible working hours</li> <li>Video game areas, Table tennis set up, and more... </li> <li>Health Insurance (including family coverage), 401k plan</li> <li>Mental well-being program (iFeel)</li> <li>Wellbeing perks (Dedicated Well-being room)</li> <li>Career developmen