<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. </p> <p> </p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p> </p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><p><strong><span data-contrast="none">Get to Know our Team: </span></strong><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">The Customer Experience Group (CEG) of Agoda serves our customers and partners to deliver satisfying results. This is accomplished with the support of our Global Service Verticals (GSV) team — the backbone of CEG’s global operations. Our team includes project managers, process owners, analysts, and talent management. Together we improve the quality and efficiency of our customer and partner support processes.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">We are a data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">This role sits in the B2B Partnerships and Automation team, part of CEG’s Global Service Verticals. The team drives end-to-end customer experience and process improvements, and scales impact through automation, AI, and tooling across customer-facing and agent-facing journeys.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><strong><span data-contrast="none">The Opportunity:</span></strong><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">Joining the team, you will be focusing on leading and contributing to a select number of projects, working with senior stakeholders across the organization. </span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">You will be responsible for planning, coordinating, and driving the execution of key initiatives, including setting clear project objectives, managing timelines, mitigating risks, and ensuring deliverables are met on time and within scope.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">You will get to work closely with senior executives to manage Company and Group wide projects and drive key business initiatives within the Customer Experience Group. You will develop outstanding insights on our markets, competitors, and business trends and disseminate this knowledge across Agoda to inform key decisions. You help our leaders run Agoda skillfully, which includes clarifying accountability and identifying and monitoring critical success metrics.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><strong><span data-contrast="none">In this Role, you will get to: </span></strong><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">Project Management and Execution: </span><span data-ccp-props="{"335559739":120}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Manage and oversee strategic projects, ensuring initiatives move the dial, are executed on time and exceed expectations. </span><span data-ccp-props="{"335559739":120,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Develop and maintain project roadmaps, timelines, and deliverables, coordinating across multiple teams in various departments to ensure successful implementation. </span><span data-ccp-props="{"335559739":120,"469777462":[720],"469777927":[0],"469777928":[8]}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Create business cases for initiatives to be pursued across Agoda</span><span data-ccp-props="{"