<p>We are looking for a <strong>Business Analyst</strong> to join the <strong>Identity</strong> team, one of the key infrastructure areas of the bank.</p> <p>The team is responsible for the centralized storage, processing, and quality of customer master data. We maintain a single source of truth about users — validation, normalization, deduplication, and distribution of data across company systems — and provide services to every product team in the bank. </p> <p>In this role, you will support new product launches — credit, debit, investment, insurance, and others — from the perspective of correct personal data collection, legal consents, and compliance with regulatory requirements. This is a role with a lot of cross-team interaction, where understanding business processes, shaping requirements, and keeping data quality under control at every step of the customer journey matter most.</p> <p> </p> <p><strong data-renderer-mark="true">Challenges that await you:</strong></p> <ul> <li>Describing and developing the processes for collecting, processing, and using customer personal data</li> <li>Supporting new product launches from the data side: which personal data is collected, which legal consents are required, and how regulatory requirements are met</li> <li>Collecting and documenting requirements from product teams and Compliance and translating them into changes in our systems</li> <li>Building and maintaining business processes for new product launches</li> <li>Setting up and developing data quality metrics (DQC) and monitoring them on a regular basis</li> <li>Checking that master data is transferred correctly between systems and investigating the root causes of discrepancies and anomalies</li> <li>Contributing to the rules for deduplication, merging, identification, and version management</li> <li>Analyzing current processes for handling personal data: collection, validation, normalization, deduplication, addresses, and documents</li> <li>Preparing documentation and artifacts (BPMN, UML, data flow diagrams)</li> <li>Coordinating day-to-day communication between product teams, Compliance, KYC, and Origination</li> </ul> <p> </p> <p data-renderer-start-pos="6186"><strong data-renderer-mark="true">What makes you a great fit:</strong></p> <ul> <li>1-2 years of experience as a Business Analyst</li> <li>Bachelor's degree in Computer Science, Engineering, Mathematics, Information Systems, or another technical field</li> <li>Good understanding of business processes and experience modelling them</li> <li>Good SQL knowledge: writing queries, working with joins and aggregations</li> <li>Basic Python and an understanding of how databases work</li> <li>Ability to work with metrics and monitor the quality of processes</li> <li>Attention to detail and the ability to analyze results</li> <li>Strong communication skills and experience working across teams</li> <li>B2 or higher English level for effective communication with an international team</li> </ul> <p> </p> <p data-renderer-start-pos="6325"><strong data-renderer-mark="true">Our ways of working:</strong></p> <ul class="ak-ul" data-indent-level="1"> <li> <p data-renderer-start-pos="6349"><strong data-renderer-mark="true">Innovative Spirit:</strong> A commitment to creativity and groundbreaking solutions</p> </li> <li> <p data-renderer-start-pos="6427"><strong data-renderer-mark="true">Honest Feedback: </strong>valuing open, transparent communication</p> </li> <li> <p data-renderer-start-pos="6487"><strong data-renderer-mark="true">Supportive Team:</strong> a strong, collaborative community</p> </li> <li> <p data-renderer-start-pos="6541"><strong data-renderer-mark="true">Celebrating Achievements: </strong>recognizing our wins together</p> </li> <li> <p data-renderer-start-pos="6600"><strong data-renderer-mark="true">High-Tech Environment: </strong>a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances</p> </li> </ul> <p data-renderer-start-pos="6731"><strong data-renderer-mark="true">Our benefits:</strong></p> <ul class="ak-ul" data-indent-level="1"> <li> <p data-renderer-start-pos="6748"><strong data-renderer-mark="true">Relocation support</strong> to one of our hubs — Serbia, Georgia or Mexico— with assistance for the employee and their family</p> </li> <li> <p data-renderer-start-pos="6888"><strong data-renderer-mark="true">Flexible work</strong> from one of our offices or remote</p> </li> <li> <p data-renderer-start-pos="6939"><strong data-renderer-mark="true">Healthcare Coverage</strong></p> </li> <li> <p data-renderer-start-pos="6962"><strong data-renderer-mark="true">Education Budget:</strong> Language lessons, professional training and certifications</p> </li> <li> <p data-renderer-start-pos="7042"><strong data-renderer-mark="true">Wellness Budget:</strong> Mental health and fitness activity reimbursements</p> </li> <li> <p data-renderer-start-pos="7112"><strong>Vacation Policy:</strong> Annual leave and paid sick leave as per applicable policies</p> </li> </ul>