Senior SambaCloud Experience & Ecosystem

<div class="content-intro"><p style="text-align: left;"><span style="font-size: 12pt;">SambaNova is a leader in next-generation AI infrastructure, delivering a full-stack inference platform for customers worldwide. At the core of SambaNova's technology is the RDU (Reconfigurable Dataflow Unit) — a chip built on a dataflow architecture rather than the traditional GPU model. Its decode performance is especially strong for agentic workloads like multi-turn agents, code generation, and long-running applications. RDUs are packaged into SambaRack, rack-scale hardware that lets customers deploy state-of-the-art models with better performance, greater energy efficiency, and faster time to value.</span></p></div><p>SambaNova is hiring a Senior SambaCloud Experience & Ecosystem Lead to make SambaCloud a coherent, recognizable, and trusted destination for AI builders and managed customers. You will own the SambaCloud brand experience, user journey, community and partner integrations, and cross-functional operating rhythm while partnering with Product and Engineering on the infrastructure that powers the service.</p> <p> </p> <h2>About the Role</h2> <p> </p> <p>This role sits at the intersection of Developer Relations, Product, Engineering, Brand, Community, cloud operations, and go-to-market. You will define how SambaCloud shows up—from identity and onboarding to playground workflows, APIs, integrations, sample applications, and high-visibility demos—and turn user and business needs into a prioritized experience roadmap. You will partner with the Product team on underlying platform and infrastructure priorities and ensure developers and managed customers have reliable paths to access and value.</p> <p> </p> <h2>Responsibilities</h2> <p> </p> <ul> <li>Own the end-to-end SambaCloud experience across brand identity, information architecture, onboarding, playground workflows, APIs, model access, documentation, examples, and key user journeys</li> <li>Develop and maintain a prioritized experience roadmap that connects developer, community, partner, managed-customer, brand, and demo requirements</li> <li>Partner with Product and Engineering to translate experience goals into infrastructure, platform, security, reliability, and release requirements</li> <li>Define and drive integrations that connect SambaCloud to strategic partners, developer tools, community programs, campaigns, events, and managed-customer workflows</li> <li>Drive delivery planning across scope, milestones, quality, risks, dependencies, reviews, and escalation paths</li> <li>Build a repeatable demo-readiness program covering environments, API access, model availability, sample prompts, applications, data, scripts, observability, fallback plans, and presenter handoff</li> <li>Partner with Developer Relations, Product Marketing, Brand, Community, and Partner teams to turn priority use cases into polished, repeatable experiences for launches, events, customers, partners, and executive briefings</li> <li>Represent the needs of developers and managed customers in cross-functional planning and ensure that access, onboarding, entitlements, support, and experience gaps are addressed</li> <li>Define and monitor success metrics for activation, time to first successful request, engagement, integration adoption, demo reliability, issue resolution, and user satisfaction</li> <li>Maintain a clear release calendar and readiness dashboard; communicate status, tradeoffs, risks, and decisions to technical and business stakeholders</li> <li>Create lightweight playbooks, runbooks, and documentation that allow teams to deliver consistent experiences and demonstrations without relying on tribal knowledge</li> <li>Evaluate build-versus-partner decisions and ensure all delivered work meets SambaNova’s standards for quality, security, maintainability, brand consistency, and user experience</li> </ul> <p> </p> <h2>What We’re Looking For</h2> <p> </p> <ul> <li>7+ years of experience in developer experience, technical product management, technical program management, cloud platforms, ecosystem programs, solutions engineering, or a related role</li> <li>Strong understanding of APIs, cloud services, developer onboarding, model serving, and the workflows developers use to build AI applications</li> <li>Demonstrated experience owning a digital product or platform experience across user journeys, brand expression, integrations, releases, and operational readiness</li> <li>Experience coordinating complex technical delivery against clear milestones, acceptance criteria, and measurable outcomes</li> <li>Track record of coordinating complex releases, integrations, or demos across engineering, product, operations, marketing, and customer-facing teams</li> <li>Ability to test developer workflows hands-on, identify root causes, write clear requirements, and make practical prioritization decisions</li> <li>Excellent program management, written communication, stakeholder leadership, and risk-management skills</li> <li>High ownership and calm execution when timelines are tight and the experience must work</li> </ul> <p> </p> <h2>Preferred Qualifications</h2> <p> </p> <ul> <li>Experience with AI inference platforms, OpenAI-compatible APIs, large language models, agentic applications, or model playgrounds</li> <li>Experience owning developer portals, API consoles, SDKs, sample applications, credentials, usage visibility, or sandbox environments</li>