Position Type: Full-time Location: Philippines (Remote) Schedule: Primarily local hours, with some US overlap About the Company Our client is a technology company focused on improving indoor air quality and building performance through connected environmental monitoring solutions. Their products combine smart sensors, cloud-based analytics, and building management system integrations to help commercial buildings improve air quality, optimize HVAC operations, reduce energy consumption, and support healthy-building certifications. Their solutions are designed for enterprise and commercial environments, including large-scale building portfolios, and integrate with existing building systems and networks. About the Role We are looking for a Field Deployment Manager – Technical Solutions to lead the successful deployment of connected building technology across commercial properties while providing hands-on technical support for complex deployment and customer issues. This is primarily a project ownership and deployment management role, with a strong technical component. You will manage deployments from pre-installation planning through final go-live, coordinating third-party installers, contractors, client IT teams, facilities teams, and other stakeholders. Approximately 20% of the role may involve technical support and ticketing, focused primarily on issues that require genuine troubleshooting depth rather than routine support. Basic knowledge-base lookups, simple backend provisioning, and other straightforward requests will be handled internally. You will not be responsible for performing physical installation work yourself. However, you should have enough hands-on technical knowledge to understand how connected building systems are deployed, diagnose issues, and confidently direct contractors or customer teams through on-site troubleshooting. The ideal candidate combines technical depth with strong project ownership, business acumen, and customer-facing communication skills. You should be comfortable working with enterprise customers and taking ownership of problems from initial investigation through resolution. Responsibilities Deployment & Project Ownership • Own end-to-end deployment projects from pre-installation planning through final go-live. • Review building plans, floor plans, and construction drawings to determine appropriate device and gateway placement. • Coordinate third-party installers, low-voltage contractors, general contractors, client IT teams, facility teams, and other stakeholders. • Confirm site prerequisites are completed before installation begins. • Track device quantities, installation progress, logistics, dependencies, risks, and project milestones. • Identify potential deployment risks early and proactively develop solutions. • Provide technical direction to contractors and resolve deployment blockers. • Ensure projects remain organized, documented, and on track through completion. • Take ownership of issues beyond the minimum requirements when needed to ensure successful deployment. • Maintain clear project documentation, status updates, deployment records, and stakeholder communications. Technical Deployment & Troubleshooting • Verify device installation, connectivity, configuration, and data reporting. • Troubleshoot practical networking issues involving IP addressing, DHCP/DNS, VLANs, firewall rules, ports, proxies, and connectivity. • Coordinate with customer network administrators to resolve network admission and access requirements. • Troubleshoot issues involving connected devices, gateways, sensors, cloud connectivity, and BMS integrations. • Determine whether deployment issues originate from the device, network, BMS, installation, or integration layer. • Remotely troubleshoot field issues and confidently guide contractors or customer teams through on-site resolution. • Ensure deployed devices are reliably connected and reporting clean data to the cloud or BMS. • Support technical escalations that require deeper troubleshooting beyond basic support. Technical Support & Customer Issues • Spend approximately 20% of your time supporting technically complex customer issues and tickets. • Investigate and resolve tickets that require genuine troubleshooting expertise. • Support enterprise customers with BMS, networking, device, connectivity, and integration-related issues. • Diagnose BACnet communication, point discovery, mapping, and data-quality issues when applicable. • Investigate issues involving DHCP/DNS, VLANs, firewalls, ports, proxies, SSL inspection, and NTP. • Work across customer support, deployment, engineering, sales, and customer success teams to resolve complex issues. • Escalate issues to engineering only when product-level intervention is required. • Document troubleshooting processes, solutions, and recurring technical issues for internal knowledge sharing. Customer & Stakeholder Management • Act as a key technical and project-facing contact throughout deployments. • Communicate clearly with enterprise customers, contractors, IT teams, facilities teams, and internal stakeholders. • Translate technical problems into clear business and operational impacts. • Set expectations around timelines, dependencies, risks, and resolutions. • Balance technical requirements with customer priorities, project timelines, and business objectives. • Build trust with customers through clear communication, ownership, and follow-through. • Support internal teams with technical context during customer discussions when required. Competencies and Qualifications Must-Have • 3+ years of experience managing or deploying physical technology in commercial buildings, such as IoT, low-voltage, security, AV, telecom, BMS, HVAC controls, building automation, or similar technologies. • Demonstrated experience owning projects from planning through completion, not only performing field installation tasks. • Strong ability to read and interpret floor plans, building plans, and c