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Safety Threat Investigator, Safety Investigations

roblox · San Mateo, CA, United States · San Mateo, CA, United States
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<div class="content-intro"><p><span style="font-weight: 400;">Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. </span></p> <p><span style="font-weight: 400;">At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.</span><strong> </strong><span style="font-weight: 400;">We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. </span></p> <p><span style="font-weight: 400;">A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.</span></p></div><ul> <li> <p><span style="font-size: 10pt;">As a Safety Threat Investigator on the Safety Investigations team, you will primarily support Roblox’s Core Investigations capability: the operational backbone for repeatable, high-sensitivity matters that require speed, consistency, evidence discipline, and strong documentation. You will independently manage investigations from intake through resolution and produce clear, defensible work product that supports high-confidence safety decisions.</span></p> <p><span style="font-size: 10pt;">You will also identify when a matter requires deeper attribution, network-centric analysis, cross-platform research, proactive threat hunting, or externally meaningful work product, and partner with or escalate to Specialized Investigations as appropriate. At the CL9 level, you will own a defined safety-risk domain or pod-level workstream, improve investigative processes and standards, serve as a subject-matter expert, and mentor other investigators with limited day-to-day oversight.</span></p> <p><span style="font-size: 10pt;">Please note: This role may require reviewing graphic, controversial, and offensive content in accordance with Roblox’s handling policies. It may also require participation in an on-call rotation during weekends and holidays.</span></p> <h2><span style="font-size: 10pt;">You Will</span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own repeatable, high-sensitivity investigations involving serious safety threats, including child exploitation, violent extremism, organized fraud, compromised accounts, coordinated abuse, and other high-risk matters.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Apply structured investigative methods, evidence checklists, common templates, and approved data pulls to produce timely and consistent case outcomes.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Gather, preserve, analyze, and corroborate evidence while maintaining accurate provenance, confidentiality, and auditability.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define investigative questions, scope, hypotheses, evidence plans, milestones, risk controls, and exit criteria for sensitive or ambiguous matters.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Conduct focused account, entity, and timeline linkage as needed, and identify when a case requires deeper attribution, network mapping, or cross-platform investigation.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Escalate cases to Specialized Investigations when they develop meaningful attribution complexity, broader network risk, external actionability, or a need for deeper synthesis.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Prepare clear case summaries and standardized downstream work product for partners such as Legal, Safety Intelligence, Trust & Safety Operations, Law Enforcement Operations, or NCMEC, as appropriate.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Track recurring patterns, operational pain points, and escalation trends, and translate findings into recommendations for Policy, Product, Engineering, Detection, Legal, and Safety Operations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead or contribute to durable improvements such as investigation playbooks, evidence standards, intake criteria, triage processes, tooling requirements, and quality-review mechanisms.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Represent Safety Investigations with cross-functional stakeholders, explain and defend investigative decisions, navigate disagreement, and maintain alignment on sensitive matters.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Mentor investigators, provide constructive feedback on casework, and raise the team’s standards for investigative rigor, documentation, and inclusive collaboration.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Maintain strong case hygiene, document decisions and approvals, and ensure investigations are closed with clear outcomes, residual-risk ownership, and follow-up actions.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Deliver rigorous, timely, and consistent outcomes on high-sensitivity investigations.

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