<div class="content-intro"><p>Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at <a class="x_Hyperlink x_SCXW119145975 x_BCX4" href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.syndigo.com%2F&data=05%7C02%7CBrianna.Sprutta%40syndigo.com%7Cb92e522c65a84b3d2ca808df090f6260%7Cf97df943e0064ddb89ab7c266ca1e0bd%7C0%7C0%7C639239633817574419%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ygxbt7gDOgqiIyaC4QfJm2kukJkN9xSURHy78IEaEOQ%3D&reserved=0" data-auth="NotApplicable" data-outlook-id="599c69ec-14b8-4e75-976a-fd301c828415" data-linkindex="1"><u>www.syndigo.com</u></a>.</p></div><p><span style="text-decoration: underline; font-size: 14pt;"><strong>**This is an 8 Month B2B Contracts for candidates located in Poland only**</strong></span></p> <p><span data-contrast="none">We're looking for a customer-focused, commercially minded<strong> Customer Success Manager</strong> to join our Customer Success team on a fixed-term basis, covering leave for one of our CSMs from approximately October 2026 to May 2027.</span></p> <p><span data-contrast="none">This is a temporary assignment covering an existing, established portfolio — you will inherit a mixed book of business of roughly 20% strategic enterprise accounts and 80% mid-market and SMB customers across Ratings & Reviews (UGC) products. The role is ideal for someone who enjoys balancing high-touch strategic engagement with efficient, scalable customer success practices, and who can ramp up quickly on an inherited portfolio with strong handover support from the outgoing CSM and the wider team.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">You'll help customers achieve measurable business outcomes, drive product adoption, protect retention (team GRR target of 95%), and identify opportunities for growth — managing your portfolio through a combination of one-to-one engagement and digital, one-to-many programmes.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><strong><span data-contrast="auto">HOW WE’LL BE WINNING TOGETHER DAY TO DAY</span></strong></p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 20" data-ccp-parastyle-defn="{"ObjectId":"741782aa-652f-563c-bdc7-8d2b1b3f555d|1","ClassId":1073872969,"Properties":[469775450,"heading 20",201340122,"2",134234082,"true",134233614,"true",469778129,"heading20",335572020,"1",134224900,"true",335551500,"11891758",268442635,"24",335559739,"100",335559738,"220",335560102,"1",469777841,"Calibri",469777842,"Calibri",469777843,"Calibri",469777844,"Calibri",469769226,"Calibri"]}">Customer Success & Relationship Management</span></span><span data-ccp-props="{"335559738":220,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Take ownership of an inherited portfolio of enterprise, mid-market and SMB customers for the duration of the cover period, maintaining continuity of relationships and momentum built by the outgoing CSM.</span> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Build trusted relationships with key customer stakeholders quickly, adapting your engagement model based on account size and complexity.</li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Maintain and execute existing Success Plans for strategic customers while driving scaled success initiatives for SMB accounts. </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Lead Business Reviews (QBRs/EBRs) for enterprise customers and value reviews where appropriate for commercial accounts. </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Proactively monitor customer health in ChurnZero, identify risks, and execute mitigation plans (including formal risk mitigation journeys) before issues impact retention.<span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><span data-contrast="none"><span data-ccp-parastyle="heading 20">Adoption & Customer Outcomes</span></span><span data-ccp-props="{"335559738":220,"335559739":100}"> </spa