<div class="content-intro"><p><strong>Our Mission<br></strong></p> <p>You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. </p> <p>We’re here to give power to the patient. </p> <p>For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to<strong> </strong>power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.</p> <p>Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from <em>seeking</em> to <em>getting</em>. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.</p> <p>Fixing healthcare starts with fixing access to it. And we're still just getting started.</p> <p> </p></div><p><strong>Your Impact on our Mission</strong></p> <p>Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc and play a critical role in advancing some of our most important customer relationships. In this role, you will own the day-to-day success of a portfolio of complex healthcare organizations, serving as a trusted advisor while balancing strategic partnership, commercial outcomes, and operational execution.<br><br>You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers. Our ECSMs don’t shy away from challenging conversations — they champion new ideas, inspire innovation, and appropriately challenge the status quo, all in the name of driving Zocdoc’s most important partnerships forward into the future.</p> <p><strong>You’ll enjoy this role if you are…</strong></p> <ul> <li>Commercially minded. You understand your customers’ businesses, identify opportunities to create greater value, and are comfortable influencing customers toward actions that drive stronger outcomes</li> <li>Excellent at prioritization. You can manage a high volume of competing priorities and make thoughtful decisions about where your time and attention will have the greatest business impact</li> <li>Comfortable operating at scale. You know how to deliver a strong customer experience across a large and varied portfolio without treating every account or request the same</li> <li>Intellectually curious. You dig into data, ask thoughtful questions, and look for patterns that can help your customers and Zocdoc operate more effectively<br>A courageous communicator. You are comfortable having direct conversations, challenging assumptions, and using data to build conviction and influence decision-making</li> <li>Hungry for collaboration. You understand that customer success is a team sport and take ownership of bringing together the right people — both from our clients and from Zocdoc — to drive results</li> </ul> <p><strong>Your day-to-day is…</strong></p> <ul> <li>Owning the day-to-day relationship and success of a portfolio of healthcare customers, balancing proactive engagement with a high volume of evolving account needs</li> <li>Using performance data and customer insights to identify opportunities, develop recommendations, and influence customers toward actions that improve adoption, utilization, and return on investment</li> <li>Managing the commercial health of your accounts by understanding each customer’s business, identifying opportunities to deepen the partnership, and driving toward shared goals</li> <li>Leading customer conversations around new products, capabilities, and strategic initiatives, translating Zocdoc’s evolving vision into a compelling story for your customers</li> <li>Partnering across sales, support, technical services, product, and other teams to solve complex customer challenges and ensure the right resources are focused on the highest-impact opportunities</li> <li>Looking across your portfolio to identify trends, prioritize business impact, and develop scalable approaches that improve outcomes for both customers and Zocdoc</li> </ul> <p><strong>You’ll be successful in this role if you have…</strong></p> <ul> <li>Relationship and account management experience. You have 2–4+ years of professional experience in customer success, account management, or another client-facing role where you owned ongoing customer relationships</li> <li>Experience managing complexity at scale. You have successfully managed a sizable book of business or a high volume of customers, projects, or competing priorities simultaneously</li> <li>Strong commercial skills. You can connect customer needs to business outcomes, recognize opportunities to create additional value, and influence customers toward action</li> <li>Strong analytical and communication skills. You are comfortable interpreting data, developing a clear point of view, and communicating recommendations confidently to customers</li> <li>Excellent judgment and prioritization. You can distinguish between what is urgent and what is important and consistently focus your effort on the work with the greatest potential impact</li> <li>High ownership. You take responsibility for moving work forward, navigating ambiguity, and coordinating across teams rather than waiting for someone else to solve the problem</li> &l