<p><strong>About Carvana</strong></p> <p><span style="font-weight: 400;">At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business. We have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. </span></p> <p><span style="font-weight: 400;">For more information on Carvana and our mission, sneak a peek at our </span><a href="https://www.youtube.com/watch?v=c5dpBRp0-_w"><span style="font-weight: 400;">company introduction video</span></a><span style="font-weight: 400;">.</span></p> <p><strong>About The Team And Position</strong></p> <p><span style="font-weight: 400;">Carvana’s Market Operation department is known for its team-oriented, fast-paced environment.</span></p> <p><span style="font-weight: 400;">We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.</span></p> <p><strong>Position Overview:</strong></p> <p><span style="font-weight: 400;">This position is responsible for creating, auditing, and processing customer paperwork to timely and accurately register a vehicle. This position is not eligible for visa sponsorship.</span></p> <p><strong>What You’ll Be Doing</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with senior management to define documentation accuracy goals and objectives.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define and implement paperwork best practices to ensure compliance with applicable regulatory standards.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub. Track regulatory compliance success to determine and implement training requirements.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.</span></li> </ul> <p><strong>What the Job Requires</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience required.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lead a team successfully, maintaining a culture of accountability and growth.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to coach to performance with both direct reports and peers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to manage, organize, and reconcile multiple sources of information with accur