<p><strong><span style="text-decoration: underline;">Full Time, On-Site</span></strong></p> <p><strong><span style="text-decoration: underline;">Working Pattern: Friday–Tuesday</span></strong></p> <p><strong><span style="text-decoration: underline;">St. Margaret’s, Co.Dublin, K67 P7E5</span></strong></p> <p class="PDq2pG_selectionAnchorContainer" data-start="69" data-end="83"><span style="text-decoration: underline;"><strong>About the Role</strong></span></p> <p data-start="85" data-end="518">As an Operations Manager for HelloFresh Ireland, you will work directly with our Senior Operations Manager to oversee, manage, and optimise our Third-Party Logistics (3PL) fulfilment partner. Unlike direct operational management models where you manage shift teams on the floor, this role focuses on driving high-level operational performance, managing key metrics, and influencing our 3PL partner to execute best-in-class processes.</p> <p data-start="520" data-end="864">We are looking for a results-driven, relationship-builder and collaborative leader who thrives in a fast-paced environment. You will be responsible for building a strong, trust-based relationship with our 3PL partner, establishing accountability, driving continuous improvement, and ensuring that our customers receive perfect boxes every time.</p> <p data-start="866" data-end="888"><span style="text-decoration: underline;"><strong>What You Will Be Doing</strong></span></p> <p>3PL Oversight & Performance Management</p> <ul data-start="933" data-end="1190"> <li data-section-id="qe4rd9" data-start="933" data-end="1049">Monitor, analyse, and manage site KPIs, including SLA compliance, throughput, cost per box, and production errors.</li> <li data-section-id="n2r0p4" data-start="1050" data-end="1190">Conduct performance reviews with the 3PL management team to review metrics, address operational bottlenecks, and track corrective actions.</li> </ul> <p>Relationship Building & Influence</p> <ul data-start="1230" data-end="1486"> <li data-section-id="1iax6or" data-start="1230" data-end="1356">Establish strong, collaborative relationships with 3PL leadership to align operational priorities and drive process changes.</li> <li data-section-id="d20tep" data-start="1357" data-end="1486">Serve as the main bridge between HelloFresh central teams, including Supply Chain, Tech, and FSQA, and the 3PL management team.</li> </ul> <p>Quality & Standards Governance</p> <ul data-start="1523" data-end="1748"> <li data-section-id="9ku5me" data-start="1523" data-end="1645">Oversee 3PL adherence to HelloFresh food safety, quality, and workplace safety standards through site audits and checks.</li> <li data-section-id="1mhc73m" data-start="1646" data-end="1748">Ensure effective root-cause analysis and sustainable resolution for any quality or service failures.</li> </ul> <p>Continuous Improvement & Cost Efficiency</p> <ul data-start="1795" data-end="1993"> <li data-section-id="3ay38n" data-start="1795" data-end="1902">Partner with the 3PL to identify efficiency opportunities, optimise workflows, and apply Lean principles.</li> <li data-section-id="hakot3" data-start="1903" data-end="1993">Lead initiatives aimed at waste reduction, labour optimisation, and peak-season scaling.</li> </ul> <p data-start="1995" data-end="2006"><span style="text-decoration: underline;"><strong>Who You Are</strong></span></p> <p data-start="2008" data-end="2037">Essential Experience & Skills</p> <ul data-start="2039" data-end="3018"> <li data-section-id="v51m0" data-start="2039" data-end="2206">Vendor/3PL Management Experience: Proven track record in logistics, fulfilment, or supply chain management, specifically managing external 3PL partners or suppliers.</li> <li data-section-id="1bcg3uc" data-start="2207" data-end="2410">Relationship & Stakeholder Management: Exceptional interpersonal and communication skills with a proven ability to negotiate, influence key stakeholders, and build collaborative supplier relationships.</li> <li data-section-id="r2srrq" data-start="2411" data-end="2577">Metric & Data-Driven: Strong analytical mindset with experience managing SLAs/KPIs, conducting root-cause analysis, and leveraging data to drive business decisions.</li> <li data-section-id="1kv6gkh" data-start="2578" data-end="2707">Operational Insight: Solid understanding of warehouse operations, fulfilment processes, and Warehouse Management Systems (WMS).</li> <li data-section-id="fl9d87" data-start="2708" data-end="2896">Influence without Direct Authority: Ability to drive change, accountability, and operational excellence in a partner-managed environment where you do not directly manage the floor staff.</li> <li data-section-id="ojklnr" data-start="2897" data-end="3018">Adaptability & Resilience: Comfortable working in a fast-paced environment with a flexible, solution-oriented approach.</li> </ul> <p data-start="3020" data-end="3060">Advantageous Qualifications & Experience</p> <ul data-start="3062" data-end="3329" data-is-last-node="" data-is-only-node=""> <li data-section-id="98t5xb" data-start="3062" data-end="3139">Data analytics proficiency, e.g. SQL, Tableau, Power BI, or advanced Excel.</li> <li data-section-id="1f62i6n" data-start="3140" data-end="3240">Practical experience or certification in Lean, Six Sigma, or Continuous Improvement methodologies.</li> <li data-section-id="q8582" data-st