<div class="content-intro"><p data-pm-slice="1 1 []">Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.</p> <p> </p></div><h2>About the Role</h2> <p><span style="color: #27251e;">Groupon is rebuilding how customers, merchants, and agents interact — with AI at the centre. The Elevate Bet is an internal programme driving that change: seven transformation streams running in parallel, each targeting measurable improvements in contact deflection, resolution rates, and repurchase.</span></p> <p><span style="color: #27251e;">This role exists because the streams are moving but don't all have a single accountable PM. You'll change that. You'll own one or more streams end-to-end — from diagnosing what's broken to shipping the fix — and you'll hold cross-functional teams to delivery in an environment where speed matters more than perfection.</span></p> <p><span style="color: #27251e;">This is an individual contributor role based in <strong>Madrid</strong> (no relocation support). You'll report to Maguelonne Calas, Director of Operational Transformation, and work closely with teams across Sales, Merchant Operations, Product, Content and Customer Service.</span></p> <p><br><br></p> <h2>Key Responsibilities</h2> <ul> <li style="color: #27251e !important;"><span style="color: #27251e;"><strong>Own transformation streams end-to-end</strong> — define the problem, build the delivery plan, assign owners, set milestones, and track progress in shared dashboards visible to the team and leadership.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;"><strong>Drive AI and automation adoption</strong> — identify where manual processes can be replaced, write clear briefs for engineering, and get workflows shipped into production (not just scoped).</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;"><strong>Hold cross-functional delivery accountable</strong> — you don't manage people, but you hold them to commitments. Name blockers early, escalate fast, and keep things moving without waiting for permission.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;"><strong>Track what matters</strong> — maintain clean metrics on stream progress against Elevate Bet KPIs: contact deflection rate, resolution rate, repurchase, and defect reduction.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;"><strong>Communicate up and across</strong> — proactively surface risks and decisions to the hiring manager before they become problems; keep stakeholders aligned without over-meeting.</span></li> </ul> <p><br><br></p> <h2>Key Requirements</h2> <ul> <li style="color: #27251e !important;"><span style="color: #27251e;">2–4 years of project or programme management experience in tech, e-commerce, or high-growth operations.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;">Demonstrated ability to manage cross-functional projects end-to-end with measurable outcomes — not just coordination, actual delivery.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;">Data-literate: you can interrogate a dataset, spot what's wrong, build a simple business case, and track metrics without a data analyst doing it for you.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;">Hands-on AI and automation experience — you've built and shipped at least one AI-assisted or automated workflow. You know what it took to get it live.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;">Assertive communicator: you name problems clearly, push back where needed, and don't let ambiguity become an excuse for slow delivery.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;">Fluent English (written and spoken) — the team and stakeholders are global.</span></li> </ul> <p><br><br></p> <h2>Nice to Have</h2> <ul> <li style="color: #27251e !important;"><span style="color: #27251e;">Experience in e-commerce, marketplace, or platform businesses. </span></li> <li style="color: #27251e !important;"><span style="color: #27251e;">Familiarity with Customer Experience and Sales contexts.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;">Experience with data visualisation tools (Tableau, Looker, or similar) — what matters is that you can build a clear project dashboard, not which tool you use.</span></li> <li style="color: #27251e !important;"><span style="color: #27251e;">Formal PM certifications (PMP, PRINCE2) are not required or prioritised.</span></li> </ul> <p><br><br></p> <h2>What Success Looks Like</h2> <p><span style="color: #27251e;"><strong>At 30 days:</strong> You know the landscape — the streams, the blockers, the key players. You've shipped at lea