<div class="content-intro"><p><strong>ABOUT ROCKET LAB</strong></p> <p>Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.</p></div><p><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">SENIOR IT SUPPORT SPECIALIST</span></span></strong></p> <p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">As a</span><span data-ccp-parastyle="No Spacing"> Senior</span><span data-ccp-parastyle="No Spacing"> IT Support Specialist based onsite at </span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Rocket Lab’s </span><span data-ccp-parastyle="No Spacing">SolAero</span><span data-ccp-parastyle="No Spacing"> </span><span data-ccp-parastyle="No Spacing">Office (SOL)</span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">, you will </span><span data-ccp-parastyle="No Spacing">work closely with the IT Client Services Lead, </span><span data-ccp-parastyle="No Spacing">and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at the SolAero office.</span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing"> </span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">This role is ideal for a professional seeking to broaden their technical </span><span data-ccp-parastyle="No Spacing">expertise</span><span data-ccp-parastyle="No Spacing"> working</span><span data-ccp-parastyle="No Spacing"> with multiple technologies, while providing mentorship within a dynamic, collaborative IT team. It offers the opportunity to take ownership of more complex tasks and projects while working closely with </span><span data-ccp-parastyle="No Spacing">multiple</span><span data-ccp-parastyle="No Spacing"> IT teams.</span></span> <span data-contrast="auto"><span data-ccp-parastyle="No Spacing">A natural curiosity and a drive to continuously learn are essential to be successful in this role.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">WHAT YOU’LL GET TO DO:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Carry out the day-to-day functions </span><span data-ccp-parastyle="No Spacing">required</span><span data-ccp-parastyle="No Spacing"> to provide the efficient delivery of IT services to Rocket Lab.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Track and update support desk Incident, Request, Problem, Change, and Project tickets, as well as related documentation.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Build strong relationships and be the subject matter expert for IT Support</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Provide instruction, guidance, technical </span><span data-ccp-parastyle="No Spacing">support</span><span data-ccp-parastyle="No Spacing"> and documentation to different teams.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Provide </span><span data-ccp-parastyle="No Spacing">support to</span><span data-ccp-parastyle="No Spacing"> </span><span data-ccp-parastyle="No Spacing">Launch and Mission Operation during </span><span data-ccp-parastyle="No Spacing">l</span><span data-ccp-parastyle="No Spacing">aunch periods.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Occasional</span><span data-ccp-parastyle="No Spacing"> domestic </span><span data-ccp-parastyle="No Spacing">travel</span><span data-ccp-parastyle="No Spacing"> </span><span data-ccp-parastyle="No Spacing">may be </span><span data-ccp-parastyle="No Spacing">required</span><span data-ccp-parastyle="No Spacing">.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">This position may require flexibility to work various shifts, includi