<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><h3>About the Role</h3> <h4>The Lead Technical Program Manager, Customer POCs owns the POC program for Braze's Solutions organization — the process, governance, and resourcing model that determine how customer Proof of Concepts get scoped, staffed, and run. You'll build and operate the system that ensures every Solutions Consultant running a POC has a clear playbook, the right resources, and a structured path to a technical win.</h4> <h4>This is an individual contributor role focused on program design and operations: you'll set the standards, cadence, and tooling for POC delivery across the team, and use data to continuously improve how the program runs — rather than owning any single customer engagement.</h4> <h3>Key Responsibilities</h3> <ul> <li> <h4>Program Design: Define the end-to-end POC methodology — intake criteria, standard timelines, and exit/success criteria — that Solutions Consultants use to scope and run individual POCs.</h4> </li> <li> <h4>Resourcing Model: Build and maintain the resourcing and capacity-planning model that matches POC demand to available technical talent across regions, flagging capacity gaps to the AVP, Global Technical Consulting.</h4> </li> <li> <h4>Operating Cadence: Run the recurring intake, status, and review cadence across all active POCs, giving Sales and Solutions Consulting leadership visibility into progress and risk without personally running each engagement.</h4> </li> <li> <h4>Risk & Escalation Framework: Design the risk and escalation process the team uses to flag scope creep, resourcing gaps, and technical blockers, and step in to unblock only the highest-risk POCs.</h4> </li> <li> <h4>Playbooks & Enablement: Build and maintain repeatable POC playbooks, templates, and tooling for the technical team to use in the field, improving consistency and speed across regions.</h4> </li> <li> <h4>Reporting & Analytics: Own POC program metrics — volume, cycle time, win rate, and resourcing utilization — and report trends and recommendations to the AVP, Global Technical Consulting.</h4> </li> <li> <h4>Cross-Functional Partnership: Partner with Product and Engineering to relay recurring POC blockers or feature gaps surfaced across engagements, and with Sales/Solutions Consulting on demand forecasting.</h4> </li> <li> <h4>Continuous Improvement: Use program data to identify bottlenecks and iterate on process, staffing, and tooling to improve program-wide win rates and cycle time.</h4> </li> </ul> <h4>Required Qualifications & Experience</h4> <ul> <li> <h4>5+ years in technical program management, solutions consulting operations, or a related role within B2B SaaS.</h4> </li> <li> <h4>Proven experience designing, scaling, or operating a technical program (e.g., POCs, pilots, or technical evaluations) across many simultaneous engagements — not running individual engagements yourself.</h4> </li> <li> <h4>Strong program management fundamentals: scoping, milestone tracking, resource planning, and risk management.</h4> </li> <li> <h4>Comfortable working with technical concepts (APIs, SDKs, data integrations) well enough to scope and sequence technical work, though not expected to build the solution yourself.</h4> </li> <li> <h4>Excellent stakeholder management skills; able to align Sales, Solutions Consulting, Engineering, and customer stakeholders around a shared plan.</h4> </li> <li> <h4>Strong written and verbal communication skills, with experience reporting program health to leadership.</h4> </li> <li> <h4>PMP, CSM, or equivalent program/project management certification is a plus.</h4> </li> </ul> <p><strong><span data-sheets-root="1">For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $85,000 and $133,000/year, with an expected On Target Earnings (OTE) between $102,000 and $160,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.</span></strong></p><div class="content-conclusion"><p&g