<div class="content-intro"><p><span class="TextRun SCXW22569549 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW22569549 BCX0">AssetWatch</span><span class="NormalTextRun SCXW22569549 BCX0"> serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.</span></span><span class="EOP SCXW22569549 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><p><span data-contrast="auto">AssetWatch is seeking a highly analytical and customer-focused Accounts Receivable & Collections Specialist to support our growing Order-to-Cash operations.</span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}"> </span></p> <p><span data-contrast="auto">This is individual contributor role focused on complex account resolution, customer follow-through, and timely cash collection. The successful candidate will investigate and resolve difficult AR issues, manage a portfolio of customer accounts, and partner across teams to remove payment barriers. Success in this role requires strong analytical skills, urgency, clear communication, and the ability to manage multiple priorities in a fast-paced SaaS environment.</span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}"> </span></p> <p><strong><span data-contrast="none">Key Responsibilities</span></strong><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none">Accounts Receivable & Collections</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Manage a portfolio of customer accounts and drive </span><span data-ccp-parastyle="List Bullet">timely</span><span data-ccp-parastyle="List Bullet"> collection of outstanding receivables.</span></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":40,"335559740":252}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items.</span></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":40,"335559740":252}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.</span></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":40,"335559740":252}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Own issues from identification through resolution, with </span><span data-ccp-parastyle="List Bullet">timely</span><span data-ccp-parastyle="List Bullet"> follow-up to customers and internal stakeholders.</span></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":40,"335559740":252}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Negotiate payment commitments while </span><span data-ccp-parastyle="List Bullet">maintaining</span><span data-ccp-parastyle="List Bullet"> positive customer relationships.</span></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":40,"335559740":252}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Document collection activity and customer communication accurately in NetSuite and related systems.</span></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":40,"335559740":252}"> </span></li> </ul> <p><strong><span data-contrast="none">Cross-Functional Collaboration</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues.</span></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":40,"335559740":252}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Coordinate internally to remove obstacles preventing invoice payment.</span></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":40,"335559740":252}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Escalate high-risk accounts appropriately and recommend practical solutions.</span></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":40,"335559740":252}"> </span></li> </ul> <p><strong><span data-contrast="none">Process Support and Improvement</span></strong><span data-ccp-props="{}">&nbs