Practice Experience Manager

<p><span style="color: #000000;">Verana Health, </span> a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings. </p> <p>Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital.</p> <p><span style="font-weight: 400;">We are driven to create quality real-world data in ophthalmology, neurology, urology, and oncology to accelerate quality insights across the drug lifecycle and within medical practices. Additionally, we are driven to advance the quality of care and quality of life for patients. DRIVE defines our internal purpose and is the galvanizing force that helps ground us in a shared corporate culture. DRIVE is: Diversity, Responsibility, Integrity, Voice-of-Customer and End-Results. <a href="https://veranahealth.com/drive-defining-verana-healths-values-for-the-next-stage-of-company-growth/">Click here to read more about our culture and values.</a></span></p> <p><span style="font-weight: 400;">Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, MN, MD, MI, NC, NJ, NV, NY, OH, PA, SC, TN, TX, UT, WA, WI</span><span class="s1"> </span><span style="font-weight: 400;">All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply. <br></span></p> <p>Candidates based in the Bay Area, New York City, and Knoxville, Tennessee will be give priority consideration. For these locations, the position will follow a hybrid work model, with 3 days per week in office and the remaining days working from home. </p> <p><strong>*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*</strong></p> <h3><span style="font-weight: 400;"><strong>Why Join Us?</strong></span></h3> <p><span style="font-weight: 400;">Verana Health is revolutionizing patient care and clinical research by utilizing physician expertise and artificial intelligence to unlock the true potential of real-world data. With exclusive access to the world's largest patient data sources in oncology, ophthalmology, neurology, and urology Verana is powering real-world evidence generation. Clinicians utilize these insights to improve the quality of care and quality of life for patients, and life sciences companies rely on the insights to accelerate the development of new therapies. Verana is backed by industry leaders like Johnson & Johnson Innovation – JJDC, Inc., Novo Growth, GV, Casdin Capital, and Merck Global Health Innovation Fund. Join us to bring innovation at scale and improve patient outcomes!</span></p> <div>We offer comprehensive benefits that include:</div> <ul> <li>Market-leading medical, dental, and vision insurance plans</li> <li>401(k) match</li> <li>Flexible time off programs</li> <li>Paid parental leave</li> <li>Annual learning and wellness stipend</li> </ul> <h3><span style="font-weight: 400;"><strong>More About Verana</strong></span></h3> <ul> <li>We believe that diverse teams build better products and experiences. We are committed to creating an inclusive environment where every employee feels valued, respected, and empowered to do their best work. We welcome and encourage applications from people of all backgrounds, identities, and lived experiences.</li> <li>Candidates must be legally authorized to work in the United States. We are unable to provide visa sponsorship (e.g., H-1B) or OPT/STEM extension support for this position at this time.</li> <li>While we are remote friendly, we have a preference for candidates within close commuting proximity to our Bay Area or NYC office hubs.</li> </ul> <div>To learn more about Verana Health, please visit <u><a href="http://veranahealth.com" target="_blank">veranahealth.com</a></u> or watch our <u><a href="https://www.youtube.com/watch?v=WQXHB8MRf9s" target="_blank">introduction video</a></u>.  </div> <h3><strong>Job Title: Practice Experience Manager</strong></h3> <p><strong>This is. Hybrid role and requires 3 days per week in our Knoxville, TN office.</strong></p> <h3><strong>Why This Role Matters: </strong></h3> <p>The Practice Experience Manager has primary ownership and accountability for customer satisfaction within assigned accounts.  Their responsibilities include the following:</p> <ul> <li>Build and maintain effective internal and external relationships.</li> <li>Provide comprehensive support and education for navigating the Merit-Based Incentive Payment System (MIPS).</li> <li>Assist clients in understanding and adhering to MIPS program requirements (Quality, Promoting Interoperability, and Improvement Activities) and in gathering and analyzing healthcare data for accurate performance measure tracking.</li> <li>Stay up-to-date with the Quality Payment Program to effectively educate clinicians and staff on program changes, requirements,