avepoint · London, United Kingdom; Munich, Germany; Paris, France; The Hague, Netherlands · London, United Kingdom
<p> </p> <p><strong><span data-contrast="auto">Role Summary</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">We are hiring a Partner Program Operations Manager to own the end-to-end operational execution of the partner program across systems, processes, and data. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">This role acts as the operational backbone of the partner ecosystem, ensuring that program design is translated into scalable, efficient, and auditable execution within the Partner Portal (PRM), CRM, and integrated platforms. You partner closely with program leadership, CRM administration, product teams, and external vendors to drive system integrity, process consistency, and operational excellence. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">This is an experienced individual contributor role. You serve as the primary expert for partner systems, workflows, and data governance. You do not manage people or own program strategy. You own how the partner program runs inside the systems that power it. </span><span data-ccp-props="{}"> <br><br></span></p> <p><strong><span data-contrast="auto">What This Role Is vs. Is Not</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <table data-tablestyle="MsoNormalTable" data-tablelook="1184"> <tbody> <tr> <td data-celllook="69905"> <p><strong><span data-contrast="auto">This Role IS</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> <td data-celllook="69905"> <p><strong><span data-contrast="auto">This Role IS NOT</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> </tr> <tr> <td data-celllook="69905"> <p><span data-contrast="auto">The operational backbone of the partner program across PRM, CRM, and integrations </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> <td data-celllook="69905"> <p><span data-contrast="auto">A program strategy designer or partner program owner (that's channel leadership) </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> </tr> <tr> <td data-celllook="69905"> <p><span data-contrast="auto">The primary expert and go-to owner for the Partner Portal (PRM) </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> <td data-celllook="69905"> <p><span data-contrast="auto">A CRM administrator (you partner with CRM admins, you are not one) </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> </tr> <tr> <td data-celllook="69905"> <p><span data-contrast="auto">The translator of business requirements into workflows and system configurations </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> <td data-celllook="69905"> <p><span data-contrast="auto">A software developer (you define requirements developers build against) </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> </tr> <tr> <td data-celllook="69905"> <p><span data-contrast="auto">The owner of data integrity and governance between CRM and PRM </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> <td data-celllook="69905"> <p><span data-contrast="auto">A dashboard or reporting analyst </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> </tr> <tr> <td data-celllook="69905"> <p><span data-contrast="auto">An experienced individual contributor and project manager for partner systems </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> <td data-celllook="69905"> <p><span data-contrast="auto">A people manager or team lead </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> </tr> </tbody> </table> <p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Core Responsibilities</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Partner Portal & PRM Operations (40% of Role)</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You own the day-to-day operation, governance, and evolution of the Partner Portal and PRM. </span><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext=""