IT Operations Specialist

<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Interested in joining one of Canada’s top performing asset managers</span><span data-ccp-parastyle="Normal (Web)">?  </span></span>We are looking for an enthusiastic <strong>IT Operations Specialist</strong> to join our IS team. This role will provide Tier 1 and Tier 2 technical support to local and remote users, contribute to documentation and knowledge management, and support ongoing IS initiatives. The successful candidate will be service-oriented, collaborative, and comfortable working in a fast-paced environment.</p> <p> </p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="h2" data-ccp-parastyle-defn="{"ObjectId":"6276946b-3a03-5ea4-89aa-c44ea587e84f|1","ClassId":1073872969,"Properties":[469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",335551547,"1033",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",268442635,"24",469775450,"h2",201340122,"2",134233614,"true",469778129,"h2",335572020,"99",134233118,"true",134233117,"true",469778324,"Normal"]}">What You Will Do</span></span></strong> <span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <ul> <li>Resolve Tier 1 and Tier 2 technical support issues related to end-user devices, applications, and connectivity, escalating where appropriate.</li> <li>Provide remote and in-person support to end users.</li> <li>Coordinate with end users to provide timely updates and resolution of technical issues.</li> <li>Follow standardized operating procedures and support processes.</li> <li>Create and maintain technical documentation and knowledge articles.</li> <li>Develop user training materials where required.</li> <li>Maintain a high level of customer service and end-user experience.</li> <li>Participate in team activities and contribute to continuous service improvement.</li> <li>Identify opportunities to improve operational efficiency.</li> <li>Support IS projects and initiatives as required.</li> <li>Work from the assigned office and provide flexible coverage when required.</li> </ul> <p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="h2">What You Bring </span></span></strong> <span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li><strong>2–3 years of relevant Tier 1/Tier 2 technical support experience.</strong></li> <li>Excellent communication and customer service skills.</li> <li>Degree or diploma in Computer Science, Information Technology, or a related field.</li> <li>Experience with Microsoft 365, Entra ID, Azure, Intune, and Windows.</li> <li>Experience with SharePoint and OneDrive administration.</li> <li>Knowledge of Azure Virtual Desktop.</li> <li>Experience creating technical and knowledge documentation.</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Ability to assess issues by impact and severity and determine appropriate resolution or escalation.</li> <li>Strong attention to detail and incident documentation.</li> <li>Ability to work independently and manage competing priorities.</li> <li>Microsoft/Azure certifications are an asset.</li> <li>Knowledge of ITIL practices is an asset.</li> </ul> <p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">The expected base salary range for this position is $48,000 – $60,000<strong>.</strong> The midpoint </span><span data-ccp-parastyle="No Spacing">represents</span><span data-ccp-parastyle="No Spacing"> our general market target for a fully qualified and experienced individual performing the role. Actual starting salary may fall below or above the midpoint depending on the candidate's relevant experience, </span><span data-ccp-parastyle="No Spacing">skills</span><span data-ccp-parastyle="No Spacing"> and qualifications, as well as internal equity considerations. Further questions may be directed to the HR team during the interview process.</span><span data-ccp-parastyle="No Spacing"> </span></span></p> <p><span class="NormalTextRun CommentHighlightRest SCXW78418936 BCX8">#LI-HYBRID #LI-SM1</span></p><div class="content-conclusion"><p></p> <p><span data-contrast="auto"></span></p> <p><strong>What We Offer</strong>   <br>At Connor, Clark & Lunn Financial Group, we’re "invested in our greatest asset, you". Our shared goals reflect what matters most to our people:</p> <ul> <li>Your community: we foster belonging through collaboration, inclusion and flexibility. Enjoy social events, volunteering and a strong commitment to corporate social responsibility. Our flexible work practices are designed to support work-life balance and provide employees