<h1><strong>Remote Seasonal Pharmacy Technician</strong></h1> <p>Remote in FL, TX, GA and TN ONLY</p> <p> </p> <p><strong>ABOUT THE ROLE: </strong>Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. As a Seasonal Pharmacy Technician on the Rightway Operations team, you'll be part of the front line of that mission — serving as a key point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment.</p> <p><strong>This is a temporary Full Time seasonal position with start dates in October and November running through ~February,</strong> designed to support increased member and pharmacy demand during the busy season. You'll work across phone, chat, and email while applying the same standard of empathy, accuracy, and root-cause problem solving across every interaction.</p> <p> </p> <p><strong>WHAT YOU’LL DO:</strong> </p> <ul> <li>Serve as a primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.</li> <li>Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.</li> <li>Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.</li> <li>Assist network pharmacies in processing prescription claims and reviewing claims for accuracy against benefit guidelines and contract standards.</li> <li>Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.</li> <li>Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.</li> <li>Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.</li> <li>Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.</li> <li>Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.</li> </ul> <p><br><br><br></p> <p><strong>WHO YOU ARE: </strong></p> <ul> <li>Education: Associate's or bachelor's degree preferred, or equivalent relevant work experience.</li> <li>Certification: Active/current National Pharmacy Technician Certification (PTCB or NHA).</li> <li>Experience: 1–3 years of experience as a pharmacy technician in a health plan, retail pharmacy, TPA, PBM contact center, mail order, or specialty pharmacy setting.</li> <li>Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.</li> <li>Detail-oriented, adaptable, and analytical, with the ability to dig past a symptom to identify and resolve the true root cause.</li> <li>Empathetic and intellectually curious, with a genuine desire to improve a member's healthcare experience and deliver concierge-level service across every channel.</li> <li>Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.</li> <li>Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.</li> <li>Able to work effectively in a fully remote environment and maintain reliable attendance throughout the seasonal assignment.</li> </ul> <p><strong>Must reside in Florida, Texas, Georgia, or Tennessee.</strong></p> <h2><strong>SEASONAL ASSIGNMENT</strong></h2> <ul> <li>Employment Type: Seasonal/Temporary (Full time- 40 hours) </li> <li>Work Arrangement: Fully Remote</li> <li>Assignment Period: <strong>October/November through February</strong></li> <li>Eligible States: Florida, Texas, Georgia, or Tennessee</li> </ul> <p> </p> <p><strong>COMPENSATION: </strong>$21.50–$22.00/hour</p> <p>Offer amounts for both remote and in office roles are influenced by geographic location.</p><div class="content-conclusion"><p><strong>CYBERSECURITY AWARENESS NOTICE</strong></p> <p>In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @<a href="http://rightwayhealthcare.com/">rightwayhealthcare.com</a> email domain. We will never ask for bank details or deposits of any kind as a condition of employment. </p> <p><strong>ABOUT RIGHTWAY:</strong></p> <p>Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating p