<p><strong>Account Manager</strong></p> <p><strong>Team – Communications and Advocacy Practice</strong></p> <p><strong>Location – London (UK), Hybrid</strong></p> <p><strong>About AXON</strong></p> <p>AXON is a global healthcare communications agency that ignites change in healthcare.</p> <p>Through the power of life-changing communications, we contribute to medical advances that improve lives. At the heart of every scientific innovation and advancement is a compelling story, and we know how to bring those stories to life – using the right insights, channels and creative approaches to reach the right audiences at the right time and provoke meaningful change.</p> <p>Our <strong>Communications & Advocacy (C&A) Practice</strong> works with clients to navigate complex healthcare challenges and create communications programmes that engage audiences, shape conversations and support meaningful change.</p> <p>You’ll be joining an experienced and collaborative team of healthcare communications and advocacy professionals, working across a varied portfolio of client programmes. AXON specialises in medical affairs, clinical studies, real-world evidence, marketing, advocacy and communications, underpinned by insights and creative strategy</p> <p>With offices in Copenhagen, London, New York and Toronto, as well as a worldwide affiliate network, AXON combines international reach with deep healthcare communications expertise. We are proudly part of the <strong>AVENIR GLOBAL</strong> network</p> <p><strong>Role </strong></p> <p>We’re looking for an experienced and motivated <strong>Account Manager</strong> to join our <strong>Communications & Advocacy Practice</strong>.</p> <p>This is a fantastic opportunity for someone who is an expert within communications and advocacy, enjoys working closely with clients, taking ownership of projects and playing an important role within a busy, collaborative agency environment.</p> <p>As an Account Manager, you’ll be a trusted day-to-day contact for your clients, working closely with senior colleagues to deliver high-quality healthcare communications programmes that meet client objectives. You’ll have the opportunity to build strong client relationships, lead projects, and contribute to proposals</p> <p>You’ll also take real ownership of the commercial and operational side of your accounts – from briefing and budgeting through to forecasting, timelines, profitability and delivery.</p> <p>This role would suit someone who is confident working with clients, naturally organised, commercially aware and excited by the opportunity to make a meaningful contribution to healthcare communications.</p> <p><strong>What you’ll be doing</strong></p> <p><strong>Client & Account Management</strong></p> <ul> <li>Act as a trusted day-to-day contact for clients, build strong relationships using your expertise within Communications & Advocacy and develop a clear understanding of their needs, priorities and ways of working.</li> <li>Proactively identify client challenges and opportunities, providing practical recommendations and solutions and knowing when to bring in senior counsel.</li> <li>Translate client objectives and brand strategy into clear, effective tactical delivery.</li> <li>Coordinate multidisciplinary project teams, working collaboratively across AXON, other practices and network partners where required.</li> <li>Maintain clear, proactive communication with clients and internal teams to ensure everyone is aligned on objectives, priorities and timelines.</li> </ul> <p><strong>Project Leadership</strong></p> <ul> <li>Take ownership of projects from briefing through to delivery, ensuring milestones, quality standards and client expectations are met.</li> <li>Develop and refine project briefs with clients and ensure delivery plans are realistic, clear and well managed.</li> <li>Manage competing priorities and delegate effectively across the project team.</li> <li>Monitor timelines, progress and risks, proactively addressing issues and escalating where appropriate.</li> <li>Ensure a consistently high standard of quality and attention to detail.</li> </ul> <p><strong>Commercial & Financial Management</strong></p> <ul> <li>Develop accurate budgets and forecasts and ensure projects are delivered within agreed parameters.</li> <li>Monitor project spend, manage and reconcile budgets, and communicate any potential variations or issues promptly.</li> <li>Proactively manage scope creep and support discussions with clients and senior colleagues to protect account profitability.</li> <li>Understand how time, investment and utilisation contribute to the financial health of the agency.</li> </ul> <p><strong>New Business & Growth</strong></p> <ul> <li>Contribute to and help drive tactical proposals and Requests for Proposals (RfPs).</li> <li>Bring your knowledge and experience to communications programmes, including strategy and creative tactics, with senior support where needed.</li> <li>Develop an understanding of your clients’ businesses and identify opportunities to grow existing accounts and broaden the support AXON can provide.</li> <li>Work with senior colleagues on new business opportunities, including credentials and proposal development.</li> </ul> <p><strong>People & Team Leadersh