Bilingual Customer Support Specialist | Onsite-Pittsburgh

<div class="content-intro"><p><strong>Company Overview:<br><br></strong><a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. <br><br><a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. <br><br>We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p></div><p><strong>We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required</strong></p> <p><strong>This is a fully On-site role in Robinson Township, Pittsburgh  </strong></p> <p><strong>Responsibilities:</strong></p> <ul> <li>Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers</li> <li>Provide patient care to accurately support pharma programs and triage to appropriate teams when required</li> <li>Strive to meet and exceed structured performance targets. </li> <li>Document all call information and data discovery according to operating procedures</li> <li>Utilize Knowledge Base materials as a foundation for resolving inquiries </li> <li>Maintain confidentiality of patient and proprietary information</li> <li>Develop a working knowledge of company related security and privacy practices.</li> <li>Participate in continued education on product changes, new features and product launches</li> <li>Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes </li> </ul> <p><strong>Requirements:</strong></p> <ul> <li><strong>Bilingual proficiency required</strong>: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language</li> <li>High school diploma or GED required, Bachelor’s degree strongly preferred</li> <li>Customer service or inbound call center experience required</li> <li>Healthcare, pharmacy or other relevant industry experience strongly preferred</li> <li>Strong verbal and written communication skills</li> <li>Sound technical skills, analytical ability, good judgment, and strong operational focus</li> <li>A passion for providing top-notch patient care</li> <li>Ability to work with peers in a team effort and cross-functionally</li> <li>Strong technical aptitude and ability to learn complex new software</li> <li>Employees must hold all active licenses and registrations required for the role under applicable state law and as may be required by business necessity</li> </ul> <p><strong>Location/Hours:</strong></p> <ul> <li>Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM  EST  </li> <li><em><strong>OR</strong></em> open for availability for 4 day 10 hour shifts from 10am-8 pm EST</li> <li>Availability for rotating Saturday shifts 9 AM -5 PM EST</li> <li>Scheduling flexibility, as your schedule may change over time according to business needs </li> </ul> <h4><strong>Benefits:</strong></h4> <ul> <li><strong>Health, Dental & Vision</strong> – Multiple plan options from day 1</li> <li><strong>Well-being Support</strong> – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more</li> <li><strong>Vacation</strong> – Accrue up to 80 hours (2 weeks) in year one</li> <li><strong>Paid Sick Time</strong> – 40 hours per year </li> <li><strong>Holidays</strong> – 9 paid holidays + 2 floating holidays per year</li> <li><strong>Parental Leave</strong> – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement</li> <li><strong>401(k)</strong> – Traditional and Roth options</li> <li><strong>Life & Disability Insurance</strong> – Provided at no cost</li> <li><strong>Commuter Benefits</strong> – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)</li> <li><strong>Snack & Drink Stipend</strong> – Daily at all pharmacy locations</li> </ul> <p>#blinkpatientservices</p> <p> </p><div class="content-conclusion"><p><strong>Why Join Us:<br><br></strong>It is rare to have a company that both deeply impacts its customers and is able to provide